INTERMEDIATE NETWORK ANALYST

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• University degree/college diploma in Computer Science or Networking (or acceptable equivalent experience).
• Minimum five (5) years in a direct network support role, working in an enterprise environment.
• Strong knowledge of Cisco IOS and network monitoring/troubleshooting tools, such as IP SLA, Cacti, Microsoft Network Monitor, LogAnalyzer or others. Experience with network security testing tools is an asset.
• Knowledge of Azure and cloud networking infrastructure is a requirement.
• Strong knowledge of Windows O/S, with Linux and MacOS knowledge an asset.
• Demonstrated understanding of network technologies and protocols, including (but not limited to) TCP/IP, SNMP, DNS, SIP, VLans, QoS, VPN, network security, network access control, wireless, firewalls, routing and switching.
• Experience with protocols such as OSPF, BGP, EIGRP, STP is an asset.
• Flexibility to work on an on-call basis, evenings and weekends as required.
• Ability to work in a self-directed manner, working collaboratively, but also able to work independently, and make sound decisions based on experience and technical knowledge.
• Ability to multi-task within a deadline-oriented environment.

SPECIAL REQUIREMENTS

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.

Reporting to the Voice/Data Network Manager, below are some key accountabilities:

• Network monitoring: Continuously monitor network health, performance and security (fibre, LAN/WAN, wireless), identifying and addressing issues.
• Incident response: Diagnose hardware and software problems and replace defective components. Provide Tier 1/Tier 2 support for data network troubleshooting and projects.
• System integration: Monitor and maintain networking service switches and applications such as DNS and DHCP, troubleshooting and maintaining in collaboration with the helpdesk and business analysts.
• System Implementation: Hands-on implementation, upgrading, support, troubleshooting and DRP for network software and hardware, including firewalls and VPN.
• Firewall management: Configure and manage complex firewall rules and policies.
• Planning: Research and assist in the planning, coordination and implementation of network security measures, network upgrades and maintenance.
• Documentation: Develop and maintain network diagrams, security, policy and procedure documentation.
• Collaboration: Consult with and assist other departments in the operation of their networking devices and use of the network infrastructure and network security. Work and collaborate with partners and third-party vendors, particularly regarding secure networking between on-premise and cloud.
• Continuous improvement: Stay abreast of new advances in networking technologies to update skills and knowledge.
• Compliance: Work to ensure network systems comply with security best practices, making recommendations as required, including the expanded security perimeter of cloud services and home access

Reporting to the Voice/Data Network Manager, below are some key accountabilities:

• Network monitoring: Continuously monitor network health, performance and security (fibre, LAN/WAN, wireless), identifying and addressing issues.
• Incident response: Diagnose hardware and software problems and replace defective components. Provide Tier 1/Tier 2 support for data network troubleshooting and projects.
• System integration: Monitor and maintain networking service switches and applications such as DNS and DHCP, troubleshooting and maintaining in collaboration with the helpdesk and business analysts.
• System Implementation: Hands-on implementation, upgrading, support, troubleshooting and DRP for network software and hardware, including firewalls and VPN.
• Firewall management: Configure and manage complex firewall rules and policies.
• Planning: Research and assist in the planning, coordination and implementation of network security measures, network upgrades and maintenance.
• Documentation: Develop and maintain network diagrams, security, policy and procedure documentation.
• Collaboration: Consult with and assist other departments in the operation of their networking devices and use of the network infrastructure and network security. Work and collaborate with partners and third-party vendors, particularly regarding secure networking between on-premise and cloud.
• Continuous improvement: Stay abreast of new advances in networking technologies to update skills and knowledge.
• Compliance: Work to ensure network systems comply with security best practices, making recommendations as required, including the expanded security perimeter of cloud services and home access.