Intermediate Process Engineer - C12 at Citi

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Engineering, Data Analysis, Critical Thinking, Problem Solving, Compliance, Change Management, Governance Processes, Risk and Control, Business Process Reengineering, Lean Methodologies, Quality Methodologies, Tableau, MicroStrategy, JIRA, Confluence, MS Office Suite

Industry

Financial Services

Description

Owns work assigned or specific workstream within the team, leveraging expertise to inspire a sense of shared purpose within the team Create reports and metadata analytics to support CEAM and Process Owners in USPB and utilize enterprise tools (e.g. Tableau, MicroStrategy, JIRA). Partner with Enterprise Gold Source data providers, ensuring consistent data availability across USPB and other businesses. Update transmission channels and APIs to deter breaks or data loss. Review existing processes for improvements or automations and incorporate lean and quality methodologies that increase efficiencies and data quality across USPB Process Owner and CEAM processes. Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming. Diagnose, plan, mitigate, remediate, or escalate risks before they become issues. Applies a proactive approach in routinely tracking the assigned work's progress against the defined goals. Communicates to all concerned parties the milestones, status updates, as well as any existing or potential escalation issues. Analyze processes and build workflows to understand value chain, input/output, to improve and/or automate business performance. Utilize business process reengineering techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations. Monitor key performance indicators, determine gaps in performance metrics, and recommend change management techniques for quality improvements. Identify, document, and understand impacts, dependencies, and key stakeholders. Ensure compliance with laws, rules, regulations, and policies, applying ethical judgment and escalating control issues with transparency. 5+ years of relevant experience in process engineering. Critical thinking and problem-solving skills. Well-versed in a range of problem-solving approaches and capable of optimizing techniques to yield the best results. Experience with process engineering, compliance, change management, governance processes, Risk and Control, and building capabilities aligned with business outcomes. Proven ability to work cross-functionally, handle ambiguity, meet deadlines in a fast-paced environment, solve problems, and demonstrate resilience. Broad understanding of business practices with strong technology, data management, organization, prioritization, and analytical skills. Proficiency with JIRA, Confluence, Tableau, MicroStrategy, Power Query, SharePoint, and MS Office Suite is strongly preferred. Bachelor's/University degree or equivalent work experience. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Intermediate Process Engineer will own specific workstreams, create reports and analytics, and partner with data providers to ensure data availability. They will also analyze processes, build workflows, and monitor key performance indicators to improve business performance.