Job Title: Intermediate Salesforce Administrator
T teams, to translate business requirements
into effective Salesforce solutions.
Key Responsibilities
1.
Salesforce Administration

Manage and maintain Salesforce configurations and customizations, including (but not limited
to) Salesforce objects, fields, record types, page layouts, Lightning apps, assignment rules,
approval processes, dynamic layouts, actions, custom settings, mobile administration,
dashboards, and reports.

Ensure proper mapping and relationships between EDA standard and custom objects.

Implement automation (Flow, Process Builder) to streamline workflows.

QUALIFICATIONS, KNOWLEDGE AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, WORK EXPERIENCE AND/OR LICENSURE

• Two to four (2–4) years of Salesforce administration experience.
• Salesforce Administrator Certification.
• Experience with declarative tools (Flow, Process Builder, Reports & Dashboards).
• Salesforce Advanced Administrator Certification or Education Cloud Consultant certification preferred.
• At least one (1) year working with Salesforce Education Data Architecture (EDA) preferred.
• Experience with Salesforce Experience Cloud preferred.
• Familiarity with marketing automation tools (e.g., Account Engagement/Pardot) preferred.
• Experience with FormAssembly and Tableau a plus.
• Four-year college Degree in Computer Science/Related field preferred or equivalent job experience
• Must be legally authorized to work in the United States.

TECHNICAL, PROBLEM-SOLVING & ANALYTICAL ABILITIES

• Demonstrated ability to translate technical information into plain languageand clearly explain design options and their potential impact.
• Ability to diagnose and resolve technical issues quickly and efficiently.
• Ability to analyze patterns in incidents and identify long-term fixes.
• Knowledge of academic environments is strongly desired.
• Support and embrace of diversity and inclusiveness.
• Regular weekday (Monday-Friday) attendance/availability is required during core business hours.
• Ability to manage multiple priorities and projects.
• Ability to work independently and as part of a team.

LANGUAGE SKILLS

• Excellent verbal and written communication skills
• Excellent command of the English language
• Proficiency in Spanish preferred

WORK ENVIRONMENT

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Basic office environment
• Hybrid
• Remote work
• Classroom/academic environment
• Online learning environment

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. BrandEd reserves the right to modify this job description in its sole discretion.
BrandEd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

User and license management, including new user setup/deactivation, roles, profiles,
permissions, public groups, organization-wide defaults, and sharing rules.

Identify and gather requirements, translate
a focus on exceptional user experience

POSITION PURPOSE

The Intermediate Salesforce Administrator will be a member of the Enterprise Application Services team, responsible for administering BrandEd’s Salesforce organization. This position can be either remote or based in the greater New York City area with occasional onsite work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position. Other duties may be assigned.
The Salesforce Administrator will manage, configure, and optimize BrandEd’s Salesforce environment built on the Education Data Architecture (EDA). This role is responsible for ensuring the platform meets organizational needs and remains aligned with best practices for higher education CRM systems.
The position requires a strong understanding of Salesforce administration, hands-on experience with EDA objects and relationships, and the ability to collaborate with diverse stakeholders, including marketing, admissions, finance, student services and other IT teams, to translate business requirements into effective Salesforce solutions.

KEY RESPONSIBILITIES

• Salesforce Administration
• Manage and maintain Salesforce configurations and customizations, including (but not limited to) Salesforce objects, fields, record types, page layouts, Lightning apps, assignment rules, approval processes, dynamic layouts, actions, custom settings, mobile administration, dashboards, and reports.
• Ensure proper mapping and relationships between EDA standard and custom objects.
• Implement automation (Flow, Process Builder) to streamline workflows.
• User and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults, and sharing rules.
• Identify and gather requirements, translate them into best practices and scalable solutions with a focus on exceptional user experience.
• Proactive system maintenance, including security reviews, release updates, and health checks.
• Sandbox environment management.
• Collaborate with IT and vendors to integrate Salesforce with SIS, LMS, marketing automation, and other systems.

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to hear, understand, and distinguish speech and/or other sounds

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Basic office environment
• Hybrid
• Remote work
• Classroom/academic environment
• Online learning environmen