Monitors, restores service, changes, supports and handles day-to-day activities 7/24/365 required to run the mission critical Information Security systems for BMO. Provides responsive customer service in support of cyber security.

• Builds effective relationships with internal/external stakeholders.
• Anticipates and reduces complexity for others.
• Provides input into the planning and implementation of operational programs.
• Develops and documents procedures and processes, conforming to the industry best practices and Bank’s security regulations, policies and standards.
• Assists in the preparation of end user materials.
• Gathers and documents requirements for use in various audits, reports, & projects.
• Monitors & maintains security tools and applications.
• Creates activity reports for security tools and applications.
• Collaborates with internal and external stakeholders in order to deliver on business objectives and to support operational activities for Information Security.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• Actions service requests, transactions, queries etc. within relevant service level agreements.
• Coordinates and facilitates incident management activities. Includes deploying changes to the production environment and engaging 2rd party providers contracted to the Bank during an incident.
• Recommends approaches or changes to streamline and integrates security processes and systems in the organization, while considering Information Security methodology to improve overall efficiency.
• Provides technical Information Security subject matter expertise.
• Identifies opportunities to strengthen the capability of the Information Security organization at BMO, such as: sharing expertise to promote technical development and mentoring employees.
• Stays abreast of industry technical and business trends through participation in professional associations, practice communities and individual learning.
• Ensures consistent, high quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations

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Qualifications:

• Typically between 2 - 4 years of relevant experience and post-secondary degree in Business or Computer Science, or a related field of study or an equivalent combination of formal training, or industry / technical certifications or work experience.
• Preference for candidates who have or are pursuing at least one certification in a related field, with strong preference for Information Security certifications from a well-recognized institution (e.g. (ISC)2, ISACA, SANS).
• Experience in Information Security or with multiple areas of systems and computer operations (e.g. Identity & Access Management, IT operations, Certification & Key Management, Security Platform Administration, Security Incident Response).
• Understanding and problem solving ability of information security issues within their business group - In-depth.
• Partnering, communication, and negotiation skills to communicate effectively within the team and with technology and business partners - Working.
• Understands the scope of complexity that exists in the operating environment and the ways which security platforms impact that environment.
• Knowledge of Information Security support and operations concepts, practices, concepts, and technology obtained through formal training and work experience.
• Knowledge of Information Security processes, procedures and controls - In-depth.
• Knowledge of the technical and business environment and the corporate processes and procedures - In-depth.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.