Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.
Are you a customer focused individual looking to take the next step in their career?
Come join our team!

What you’ll do:

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
• To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise.
• Acquire investigative reports, independent medical examination where appropriate, statements from insured’s/witnesses and other specialists as required
• Educate customers and providers of any new auto reform changes
• Ensure all aspects of the claim process are handled optimally and within company guidelines
• Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
• Ensure service levels and quality standards are met by approved specialists
• Educate our insureds about Premiere Healthcare network
• Attend and actively participate in training and file clinic sessions

What you’ll bring:

• College Diploma/ Associate Degree or similar experience
• 2+ years of Accident Benefits insurance claims handling experience (required)
• Large Loss experience is preferred
• Post-secondary Education (College Diploma or Bachelor Degree) in related field.
• CIP or working towards CIP is required for licensing
• Excellent customer services skills
• Excellent communication skills
• Ability to learn and adapt to a fast paced environment
• Good organization skills
• Ability to adapt and work within various computer programs, databases and software

What you’ll get:

• The salary band for this position ranges from $45,600.00 to $84,600.00 Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada

• Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines
• To appropriately handle Accident Benefits claims according to individual authority, knowledge and expertise.
• Acquire investigative reports, independent medical examination where appropriate, statements from insured’s/witnesses and other specialists as required
• Educate customers and providers of any new auto reform changes
• Ensure all aspects of the claim process are handled optimally and within company guidelines
• Assist in resolving claims issues with respect to interpretations, as they relate to the legislation and settlement negotiations
• Ensure service levels and quality standards are met by approved specialists
• Educate our insureds about Premiere Healthcare network
• Attend and actively participate in training and file clinic session