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Intermediate ServiceNow Platform Engineer at Old Mutual Limited

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, ITSM, JavaScript, PowerShell, Python, Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Flow Designer, Integration, Scripting, Governance, Performance Tuning, Documentation

Industry

Financial Services

Description

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description An Intermediate ServiceNow Platform Engineer (ITSM) designs, configures, and operates core ITSM capabilities—Incident, Problem, Change, Request, Knowledge, Service Catalog & SLAs—to deliver reliable, scalable service workflows. They build client/server scripts and Flow Designer flows, maintain platform health through upgrades and performance tuning, integrate with adjacent tools (monitoring, CMDB, identity), and partner with process owners to translate business requirements into high quality technical solutions. They also uphold governance (ACLs, coding standards), and document solutions for smooth support. The primary purpose of an Intermediate ServiceNow Platform Engineer (ITSM) is implementing and maintaining IT Service Management (ITSM) solutions within the ServiceNow platform to support efficient and standardized IT operations. Their core mission is to ensure that IT services are delivered in alignment with business needs, following best practices and ITIL principles. Key Responsibilities: Configure and enhance Incident/Problem/Change/Request/Knowledge and Service Catalog items/record producers. Achieve low defect rates (e.g.,

Responsibilities

The Intermediate ServiceNow Platform Engineer is responsible for designing, configuring, and operating ITSM capabilities to deliver reliable service workflows. They also build scripts, maintain platform health, and partner with process owners to translate business requirements into technical solutions.