GENERAL SKILLS

• Experience in programming and analysis; specialized CRM software package

support at the specified experience level

• A solid understanding of low-code/no-code platforms
• Ability to collaborate with IT Professionals throughout the Software Development

Life Cycle

• Experience in structured methodologies for the development, design,

implementation and maintenance of applications

• Experience in design, code, test, debug and document applications
• Experience in the use of object and/or third generation language development tools
• Experience in one or more programming languages
• Experience in application design, latest design patters, deployment and

troubleshooting

• Experience with relational and hierarchical database technologies
• Experience in the use of information retrieval packages using query languages
• Experience with one or more communications protocols
• Experience in structured methodologies for the design, development,

implementation and maintenance of applications

• Experience eliciting and documenting information from diverse business area

stakeholders and subject matter experts

• Excellent analytical, problem-solving and decision-making skills; verbal and written

communication skills; interpersonal and negotiation skills

• A team player with a track record for meeting deadlines

CRM SOFTWARE DEVELOPMENT SKILLS

• Knowledge and experience with specific CRM software and anticipated future

releases high availability solution design and implementation

• Knowledge and experience with specific CRM enterprise architecture

methodologies, design standards and tools
• Experience with middleware and gateways • Expertise in specific tools for CRM
software development

DESIRABLE SKILLS:

• Knowledge and experience with programming Internet-ready applications
• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and understanding of Information Management principles, concepts,

policies and practices

• Experience with middleware and gateways
• Experience reviewing, analyzing, and modifying product installation scripts including

encoding, testing, debugging

• Ability to provide post-implementation support and resolve any post-implementation

technical issues

• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of Accessibility for Ontarians with Disability Act

(AODA) and related regulations and standards

• Ability to provide user and system documentation as required

Skills
Experience and Skill Set Requirements

Extensive experience with the following technologies:

• MS Dynamics (2016 and D365)
• C# programming
• NET Framework - all supported versions
• ASP .NET programming

RESPONSIBILITIES:

• Aide in the upgrade of Microsoft Dynamics 2016 to current supported version
• Update and configure connections to the CRM system
• Update and configure CRM front-end portal solutions
• Troubleshoot and remediate technical issues for both the CRM system and the

front-end portal solutions

• Understand, configure, troubleshoot and remediate issues with batch file

processing as it relates to the CRM and front-end portal solutions

• Required to translate technical systems specifications into working, tested CRM

applications. This includes developing detailed programming specifications, writing
and/or generating code, compiling data-driven programs, maintaining, and

conducting unit tests.

• Resolves and troubleshoots technical problems which arise during the creation, use

and operation of software packages

• Creating and/or updating APIs