Do you have experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary)? Do you have the ability to acquire knowledge of program area, IT Systems and business environment? If so, this would be a great opportunity for you!
Our client is looking for an Intermediate Systems Administrator/Operations Support Specialist for a 9 month contract in Toronto.
This is a hybrid role.

QUALIFICATIONS

Must Haves:

• Identify and provide solutions to complex application development problems.
• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary),
• Ability to acquire knowledge of program area, IT Systems and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

Nice to have:

• Knowledge or gain knowledge in the OPS IT Service Management framework.
• Open to learning new Contact center solutions applications.
• NICE - workforce management applications

General Skills:
Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations Experience with one or more operating systems Experience with one or more hardware platforms Experience with information retrieval packages Experience with one or more communications protocols Experience with middleware and gateways Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills A team player with a track record for meeting deadlines
Desirable Skills:
Experience with distributed and networked systems Awareness of emerging IT trends Experience in one or more programming languages Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

SUMMARY

If you are interested in the Intermediate Systems Administrator/Operations Support Specialist role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Upkeep, configure, install and support the clients’ network and coordinate the various systems.