Intermediate Technical Communicator

at  IDEXX

We’re growing our Product team, and a big part is finding an Intermediate Technical Communicator who can create and maintain self-help content for the IDEXX Veterinary Software suite of applications.
The role has an important focus on building relationship working closely with Product Managers, customer facing teams, (Support & Implementation) and other internal teams such as Partnerships and Marketing.
So, what is IDEXX Veterinary Software?
IDEXX Veterinary Software is a portfolio within IDEXX which focuses on software solutions to enhance the health and well-being of pets, people, and livestock around the world.
Here in Auckland, we develop a number of cloud platforms and applications. We’re building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS), diagnostics, payments, client engagement, analytics & insight plus many more. We’re on a mission to build the best health technology business and we need you to help us do it!
More about our tech?
ezyVet helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. ezyVet’s the tip of the software spear, our main PIMS application.
SmartFlow is patient workflow software designed to minimize bottlenecks and strengthen clinical processes in a veterinary practice.
Vet Radar enhances in-patient workflows, helping veterinary practices improve their clinical processes and deliver a higher standard of care.
Vello gives everything a vet needs to connect with their clients—all in one place. It streamlines the ways they engage with pet owners with a single experience built for IDEXX PIMS. With software-supported engagement across the life stages of a pet, pet owners become informed partners in care—supporting better health outcomes.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
So what are we looking for?
Make and maintain customer self-help content for IDEXX veterinary software products
Make and maintain staff documentation and self-help content for cross-team use
Form close relationships with Support, Development, Implementation, and Marketing, departments
Interview customers and staff to measure the impact of content on customer satisfaction and business goals
Regularly assess content development practices and published work to continuously improve skills
Convert legacy documentation to new content systems

Please refer the Job description for details