QUALIFICATION:

• Matric certificate – with maths (minimum standard grade or above)
• 
  Tertiary certificate in Travel & Tourism/hospitality.

EXPERIENCE:

• 2-3 years’ experience at an Intermediate level.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• Great product knowledge on Southern & East Africa (Tanzania & Kenya)

SKILLS:

• Excellent communication skills both written and oral, in English.
• Excellent attention to detail.
• Foreign European language skills advantageous.

PRIMARY PURPOSE:

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests’ expectations.
And secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel.
This position is based in Johannesburg

DETAILED RESPONSIBILITIES:

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Continuous communication and excellent service delivery to agents at all times.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents (if and when required).
• Keep Agents’ booking information updated in the ARM (likes/dislikes – booking habits etc.) Actual Agent Contact information will be updated by Sales/Reservations Operations Managers.
• Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
• Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
• Keep apprised of company policies, procedures and system updates.
• Assist with front of files for other Travel Designers.
• Manage and update trip and guests’ information on booking sheets.
• Booking flights in WISH once bookings are handed over from programming team Handle post travel admin tasks including feedback collection.