Intermodal Specialist - LAX at ENERGY TRANSPORT LOGISTICS

Carson, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

70000.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Communication Skills, Organizational Skills, Time Management, Multi-tasking, Dispatching, Maritime Industry Knowledge, Clerical Support, Freight Tracking, Problem Solving, Attention to Detail, Team Coordination, Record Maintenance, Safety Awareness, Quality Assurance

Industry

Truck Transportation

Description

Job Details Job Location: LAX - Carson, CA 90745 Position Type: Full Time Salary Range: $65,000.00 - $70,000.00 Salary Job Shift: Day JOB SUMMARY Provide excellent customer service representative team out of Carson, CA to address customer needs and inquiries to our Intermodal division. Provide support to internal and external customers with proactive communication. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve drayage needs with timely execution of all import/export work orders. Accurate data entry, with confirmation of all port, rail, and customer work order information. Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, support in order maintenance processes. Provide clerical support to daily operations- including, but not limited to answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance. Collect, safekeep, and help upkeep all relevant customer data. Maintain open communication with customers and team to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, if any moves need to have any specialized freight requirements or appointment, or of any new accessorial charges (chassis, detention, etc.) Assist in tracking and tracing their freight, when needed. Notify customers of freight and port availability, capacity, and other important information. Will need to maintain knowledge of company services. Work and coordinate effectively with dispatch team to ensure freight is delivered safely and on time. Adhere to company policies and procedures. Manage container emails. Verify port availability. Coordinate and manage the assignment, flow and execution of moves by ensuring utilization of assets. Ensure safety, quality, and timeliness. Qualifications COMPETENCIES 1-2 years of experience in dispatching. Must have prior experience working with port drivers and/ or maritime industry. Strong verbal and written communication skills. Must be reliable and able to work in a fast-paced environment. Strong verbal and written communication skills. Excellent organizational and time management skills. Must be able to multi-task. Must be able to work under pressure.

Responsibilities

The Intermodal Specialist will provide customer service support for the Intermodal division, addressing inquiries and managing import/export work orders. They will also coordinate with the dispatch team to ensure timely and safe delivery of freight.