Intern at City of Gainesville

Gainesville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

25.75

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excel, Customer Service, Research, Problem Solving, Data Analysis, Time Management, Communication, Interpersonal Skills

Industry

Government Administration

Description

If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Career Icon in your Workday account. Make a diﬀerence in the community you live in! As a Community Builder—an employee with the City of Gainesville— you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life. Department: 9420 GRU - Customer Operations Salary Range Minimum: $15.00 Salary Range Maximum: $25.75 Closing Date: 02/16/2026 Job Details: Gainesville Regional Utilities (GRU) is seeking a paid Customer Service Intern to support the Customer Service Department. GRU’s Chief Customer Officer is looking for a motivated, adaptable student with an interest in Business, Finance, Analytics, and Customer Operations who is eager to learn, contribute, and take on meaningful assignments that improve how we serve our customers. In this role, the intern will perform three primary functions that directly support day-to-day customer operations and service outcomes such as completing daily BPEM tasks, monitoring and updating the Payment Arrangement Log, and completing RFIs (Requests for Information) for various internal workgroups. The intern will also assist with research, reporting, and process improvements by gathering information, analyzing trends, and helping teams make data-informed decisions. A successful intern will demonstrate strong Excel competency, the ability to manage time and work independently after training, and the capacity to learn new computer systems quickly. This position is well-suited for students with coursework or experience in analytics, reporting, queries, and data extracts, including monitoring the accuracy and integrity of automated data and distributing reports used to track performance indicators. Prior customer service experience is also a plus, along with strong research, problem-solving, and decision-making skills. This is a temporary position under general supervision and requires consistent, reliable attendance. Students must be able to work a minimum of 10 hours per week (preferably 12–20 hours/week in 3–8 hour blocks) and be available for at least two consecutive semesters (one year preferred). Job Description: SUMMARY Incumbents will undertake a variety of entry-level assignments and projects in support of the assigned department. This temporary position provides developmental opportunities for students in business and technical work settings and assists in preparing them for possible future employment in these areas. Positions allocated to this class report to direct supervisor and works under general supervision. EXAMPLES OF WORK* *This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not prevent an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower-level duties may be required. ESSENTIAL JOB FUNCTIONS Intern: Shadow and train with experienced and accomplished professionals in assigned area. Learn and master internal operations, which could include accounting, event planning, finance, human resources, payroll, marketing, customer service, and other daily operations. Assist department and staff with day-to-day operations and tasks. Assist in preparing information and research materials; create and maintain PowerPoint presentations and Excel spreadsheets. Assist with assignments and special projects specific to department. Assist in writing reports, conducting research, analyzing data, and making recommendations to improve effectiveness and efficiency. Communicate effectively with a variety of audiences, including the Mayor, City Commissioners, and members of the public. May attend business meetings and networking events. Attends work on a continuous and regular basis. Fellow: Balance multiple projects at once, while working both independently and as part of a larger team. Manage multiple projects through to completion, including goal setting, target monitoring, and budget or fiscal requirements or preparation. Write reports, conduct research, analyze data, and make recommendations to improve effectiveness and efficiency. May attend business meetings and networking events. Attends work on a continuous and regular basis. NON-ESSENTIAL JOB FUNCTIONS Assist with normal office duties such answering phone inquiries, directing calls, and providing basic company information; oversee mail deliveries, packages, and couriers. Provide clerical support by taking memos, maintaining files, and organizing documents; photocopy, fax, scan as needed. Performs other related duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Below are the required education, experience, knowledge, skills, and abilities to perform the essential functions. EDUCATION AND EXPERIENCE To be considered as an intern: Graduation from high school or possession of an acceptable equivalency diploma; and must be enrolled in an institution of higher learning as a student working toward the completion of an associate, or bachelor degree in a related field. To be considered as a fellow: Graduation from high school or possession of an acceptable equivalency diploma; and must be enrolled in an institution of higher learning as a student working toward the completion of a master's or doctoral degree in a related field. Documentation indicating current enrollment, college level, and certifications, if applicable, will be required from the student upon hiring. Human Resources will obtain current documentation at time of hire. Documentation will be required for each educational level after hire. The student must maintain at least a 2.0 GPA. Students must be able to work 15 to 20 hours per week. CERTIFICATIONS OR LICENSES Licenses No certifications or licenses required for this position. Certifications No certifications or licenses required for this position. KNOWLEDGE, SKILLS, AND ABILITIES Relevant work or classroom experience in area related to Department. Basic knowledge of organizational policies, procedures, and practices. Strong knowledge of Microsoft Office. Analytical abilities and aptitude in problem solving. Innovative and forward thinking. Strong research and writing skills preferred. Ability to understand and follow moderately-complex oral and written instructions. Excellent written and oral communication skills as demonstrated by the ability to articulate complex information and issues clearly and concisely. Strong interpersonal skills as demonstrated by the ability to interact collaboratively and productively and to establish and maintain effective working relationships with individuals of diverse backgrounds including elected and appointed government officials, Charter Officers, City employees, representatives of other agencies, and the general public. PHYSICAL AND ENVIRONMENTAL REQUIREMENTS To perform this job successfully, an individual must possess certain physical abilities and be able to withstand work related environmental conditions. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is often required to sit for prolonged periods of time. WORK ENVIRONMENT May require occasionally working outside regular business hours. To be considered for this position you must take and pass the GRU/City of Gainesville: Typing (Passing score is 35WPM; Average Standard Net WPM is the score we go off of) Word Excel **IF YOU HAPPEN TO FAIL YOUR TESTING, YOU MAY RETAKE THE TEST AS LONG AS IT IS BEFORE THE DEADLINE** To schedule testing please contact CareerSource North Central Florida by emailing Assessment@careersourcencfl.com your request. They are the test administrator and will be able to assist you with your assessments. *PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS* This testing is done online. Testing is due by EOD 02/16/2026 These are mandatory assessments and must be completed for further considered for this position. ***Test scores are good for 1 year*** If you have completed testing in the past year, please ensure your scores are attached to your application before submission!! Note: May Require Assessment(s). May fill multiple positions. May establish an eligibility list. Come join our team! The City of Gainesville oﬀers a competitive beneﬁts package and opportunities to grow both professionally and personally. All ‘regular’ employees are eligible for traditional beneﬁts such as health insurance, life insurance, paid leave, 11 paid a holidays a year, a pension plan and a deferred compensation plan, but we also oﬀer great things like on-site ﬁtness centers, tuition reimbursement, on-site medical staﬀ and a wellness program to keep you healthy and happy. Please note; benefits are not available for temporary employees. Equal Opportunity The City of Gainesville is an equal opportunity/affirmative action employer and does not discriminate in hiring. Minorities, women and individuals with disabilities are encouraged to apply. Individuals with a disability, who require special accommodations during the selection process, should notify the Human Resources Department at 352-334-5077 or TDD/TTY at 352-334-2292. Veterans' Preference Veterans are encouraged to apply. Veterans’ Preference ensures that veterans and eligible persons are given consideration at each step of the selection process. However, preference does not guarantee that a veteran or other eligible person will be the candidate selected to fill the position. Section 295.07, Florida Statutes (F.S.) specifies who is eligible for Veterans’ Preference. State of Florida residency is not required for Veterans’ Preference. If you are unable to apply online due to a disability, contact recruiting at HR@cityofgainesville.org or by calling 352-334-5077. The City of Gainesville employs more than 2,200 individuals, ranging in positions from creatives to critical infrastructure engineers to ﬁnancial gurus. The city oﬀers many unique career opportunities across its two major employment divisions — General Government and the City of Gainesville’s utility service provider, Gainesville Regional Utilities.

Responsibilities

The intern will support day-to-day customer operations by completing tasks such as monitoring logs and assisting with research and reporting. They will also help teams make data-informed decisions to improve customer service outcomes.