ÜBER DOCTOLIB

Gemeinsam gestalten wir die Gesundheitsversorgung der Zukunft.
Mehr als 2.900 Mitarbeiter in Frankreich, Deutschland, Italien und den Niederlanden helfen dabei, den Arbeitsalltag von Gesundheitsteams mit einer neuen Generation von Technologien und Dienstleistungen zu verbessern.
Gleichzeitig unterstützt Doctolib über 80 Millionen Patientinnen und Patienten dabei, ihre Gesundheit effektiv zu managen und schnellen und einfachen Zugang zu optimaler Gesundheitsversorgung zu erhalten.

JOIN OUR MISSION, JOIN DOCTOLIB!

Doctolib is looking for you for an internship in the Customer Care Performance department for our office in Berlin.
As an intern in the Customer Care Performance Team, you will play an essential part in elevating the Doctolib customer service experience to become one of the best in Europe.
The Customer Care Performance Team accompanies the German operational teams (currently 78 employees) in their ambition to reach the next level, by supporting them with continuously improving customer satisfaction in a fast-growing environment.

WHO YOU ARE

If you don’t have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

As an intern, you will work closely with the operations directors and managers in Germany to support our Customer Care teams, which consist of a Frontline as well as Technical Service teams. The focus will be on usage and product issues related to our products “Doctolib Booking Management Suite”, “Video Consultation” and “Clinical and Financial Services”. The role has a strong analytical as well as a project management component.

As an intern, you will support us in the following areas:

• Analyses and support of the operations teams
• Monitor the performance of the teams (reporting, dashboarding and related action plans)
• Participate with the team in ad-hoc analyses
• Support the teams and managers by answering questions about processes and tools, as well as finding solutions to day-to-day problems
• Project management
• Introduce new internal tools or improve existing tools
• Set-up and manage local projects for Customer Care with a focus on improving efficiency and customer satisfaction
• Support with building key features of our CRM & ticketing system (Salesforce) tools together with our internal product teams