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Intern Customer Experience (f/m/d) at Mytheresa

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

2222.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, E-Commerce, Customer Centric Marketing, Analytical Skills, Excel, Powerpoint, Organizational Skills, Team Player, Proactivity, Attention to Detail, English Skills, German Skills

Industry

Retail Luxury Goods and Jewelry

Description

To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.WHAT YOU WILL DO Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry Support the CX managers to review and optimize all customer communication materials to align with our tone of voice ensuring they are clear, concise, and emotionally resonant Create presentations of customer insights on a regular basis Manage smaller projects on your own Work with the large data sets in Excel, an alyzing different KPIs and driving own conclusions with the use of graphs and charts Create ongoing reports, analyzing survey results with deep understanding of customers' preferences WHO YOU ARE Have advanced studies in economics, business or marketing Have affinity for E-Commerce and Customer Centric Marketing Analytical, very good Excel and advanced Powerpoint skills Have distinct organizing ability, independence and team player mentality Have a quick apprehension, proactivity and a hands-on mentality Have attention to details and willingness to take over responsibilities Have very good written and oral English skills, German is a plus WHAT WE OFFER Mobile office with up to 20% of your total contracted hours (job and position permitting) 12 days of vacation during your 6 month internship A monthly gross salary of 2,222.00€ for voluntary internships, or a monthly gross salary of 1,100.00€ for mandatory internships Discounted membership for selected sports platforms & gyms Discounted travel card Corporate Benefits Platform Access to LinkedIn Learning Individual support on mental health & well-being (e.g. compatibility work and family life)

Responsibilities

Evaluate customer needs through research and competitor benchmarks in the luxury fashion industry. Support CX managers in optimizing customer communication materials and manage smaller projects independently.