Intern - Customer Service Representative at Renesas Electronics

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Facing Contact, Order Placement, Fulfillment, Forecasts, Business Partnership, Proactive Collaboration, Demand Monitoring, Escalation Management, Audit Compliance, Supply Chain Needs, System Integration, Reporting, Team Coordination, Team Player, Analytical Skills, Problem-Solving

Industry

Semiconductor Manufacturing

Description

Job Description Our Customer Operations Team is looking for a talented intern in business, marketing, finance or similar field studies to join our team in our Sofia office. The successful candidate will be spending a full academic year with us and will work directly with account managers and a multinational team of Customer Service Operators worldwide. Position can be full time or part time. Responsibilities: Customer facing contact fully responsible for handling all requests in relation to order placement, fulfillment and forecasts. Develop and maintain strong business partnership with customer, sales, planning and operation teams with proactive collaboration and communication. Proactively monitoring and communicating changes in customer demand to avoid supply disruptions or excess inventory. Manage escalations effectively by engaging/leading discussions to achieve resolution. Follow business controls per policies and procedures ensuring audit compliance. Global understanding of customer demands, processes, and supply chain needs. Support the team with ongoing projects, e.g. system integration. Support in an administrative/reporting function internally and externally. Support to enable sales to focus on design and customer facing activities. Coordinate with sales team members to ensure goals/ KPIs are met. Qualifications Studies in business, marketing or similar field. Good team player with the ability to work in teams with a proactive approach. Ability to adapt to change in a fast-paced environment with a good resilience to stress. Strong analytic and quantitative skills, ability to determine trends and propose solutions. Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders. Must be able to work independently and with strong problem-solving skills. Strong MS Excel skills along with other MS Office products. Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage. Additional Information Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power. With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’ At Renesas, you can: Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things. Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day. Are you ready to own your success and make your mark? Join Renesas. Let’s Shape the Future together. Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement. We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning. Employment Type: Intern (INT) Remote Work Available: No

Responsibilities

The intern will be fully responsible for handling customer requests related to order placement, fulfillment, and forecasts, while developing strong business partnerships with internal and external teams. Key duties include proactively monitoring customer demand changes, managing escalations, ensuring policy compliance, and supporting ongoing projects and administrative functions.