WHO WE NEED

We are seeking a highly motivated Post-Secondary Summer Student to join our Customer Success team and gain hands-on experience in supporting service delivery, enhancing customer experience initiatives, and driving internal process improvements.
Reporting to the Customer Success Consultant, our Intern, Customer Success will assist with project coordination and cross-functional initiatives aimed at optimizing service delivery and improving the customer journey. Your role will give you the opportunity to collaborate with various business partners and contribute to operational efficiency initiatives across the organization.
This opportunity is ideal for a student currently pursuing a degree in Business, Social Sciences, or a related field, with a strong passion for customer service, data analysis, and continuous improvement.

WHY JOIN?

When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.
You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:

• Flexible work arrangements with monthly financial allocations to support your work-life balance;
• Generous starting paid vacation time, plus additional vacation days for every year of service;
• Paid volunteer day so you can dedicate time to a cause you are passionate about;
• Paid personal and wellness days to support your total wellbeing;
• Educational assistance of up to $3,500 a year (with approval from your manager);
• Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
• Up to 14% of combined contributions to the RRSP matching program;
• Family-friendly maternity/parental leave and,
• Many more benefits, perks and programs.

If you have at least 70% of the qualifications we’re looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

WHAT WE DO EVERY DAY TO BE OUR VERY BEST

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren’t afraid to challenge and create, or bring diverse perspectives to our work.

• Assist in coordinating Customer Success initiatives and projects to ensure alignment with business objectives;
• Track and report on key service delivery metrics, identifying trends and opportunities for improvement;
• Support project management activities, including scheduling meetings, preparing materials, and monitoring project progress;
• Analyze operational performance data and assist in conducting root cause analyses;
• Contribute to digital solution development, process optimization, and customer experience enhancement initiatives;
• Collaborate with internal teams, including Claims, Customer Service, Business Management Controls, Medical Underwriting, and IT, to support service improvement initiatives;
• Assist in the creation of training materials and support change management efforts to strengthen customer success strategies.