Intern, Customer Support (Rotational Shifts) at Icertis

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

.Net, SQL, Communication, Interpersonal Skills, Problem-Solving, Attention To Detail, Customer-Centric Approach, English Proficiency

Industry

Software Development

Description

As an Intern in Customer Support, you will be an integral part of our technical team, providing front-line support to our clients. Your role will involve assisting with various customer inquiries, troubleshooting, and ensuring a positive customer experience. This is a great chance to develop your skills in a fast-paced, dynamic environment. You are required to work during night shifts supporting US (EST and PST) customers. Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries. Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination. Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com [careers@icertis.com] or get in touch with your recruiter.

Responsibilities

As a Customer Support Intern, you will be a key part of the technical team, offering front-line assistance to clients by handling inquiries and troubleshooting issues. The role requires working rotational night shifts to support customers in US time zones (EST and PST).