Intern, Desktop Support at AirAsia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

0.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Foundation, Analytical Skills, Problem-Solving, Detail-Oriented, Organized, Proactive, Independent Work, Task Management

Industry

Airlines and Aviation

Description

Job Description We are excited to offer an internship opportunity for passionate, motivated individuals ready to gain hands-on experience and grow their skills in a dynamic IT environment. Functional Responsibility Support daily operational. Elevate incident ticket and trigger the management escalation within stated guidelines. Ensuring assigned task is effectively executed in timely manner. Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation. Role Responsibility Make sure smooth running of daily operation. Provide IT operational support and guidance to user. Work in compliance with company policies and standard operation procedures. Functional Duties Manage equipment store and make sure equipment are properly arranged. Execute deployment and setup of equipment. Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner. Make sure ticket assigned are follow up and service/problem resolved within SLA. Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive. Responsible on tools are in good condition. Ensure improvement plan are fully execute. Require travel and relocate to other place to full fill the company operational need. Execute Ad-hoc task given by superior Role Duties Giving guide/resolution to user who facing difficulties on carry work. Ensure every work are compliance to company SOP and/or Work Instruction. Rapidly establishing a good working relationship with other team/professionals. Participate in knowledge base contribution and SOP. Participate into improvement plan. Requirement Currently pursuing a degree or diploma in Computer Science, Information Technology, or a related field. Strong technical foundation with good analytical and problem-solving abilities. Highly detail-oriented, organized, and proactive. Able to work independently, manage tasks effectively, and perform under pressure. A strong desire to learn, grow, and build a career in IT support and operations. AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"

Responsibilities

The intern will support daily IT operations and manage incident tickets while ensuring compliance with company policies. They will also provide guidance to users and collaborate with internal support teams.