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Intern - Digital Infrastructure at Millennium IT ESP
Colombo, Western Province, Sri Lanka -
Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Hardware Troubleshooting, Software Configuration, Network Connectivity, User Account Management, IT Inventory Management, Windows OS, Interpersonal Communication, Documentation

Industry

IT Services and IT Consulting

Description
Job Description Provide technical support and assistance to end-users by resolving hardware, software, and network-related issues in a timely and effective manner Troubleshoot and diagnose IT issues, identify root causes, and implement solutions to minimize downtime and disruptions Install, configure, and maintain computer systems, software, and peripherals to ensure optimal performance and security Assist with the setup and deployment of new devices, including computers, printers, and mobile devices Manage user accounts and access permissions while ensuring data security and compliance with company policies Respond to IT support tickets and inquiries via various channels such as email, phone, or ticketing systems, and document solutions and resolutions Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement when required Support end-users with network connectivity and internet-related issues Collaborate with product experts and escalate issues to L2 and L3 support teams when necessary Maintain accurate documentation of support requests, resolutions, and system configurations Person Specification Possess a Diploma or Degree in Information Technology or a related field Demonstrate enthusiasm or interest in helpdesk or technical support functions Have experience working with Windows operating systems and other operating systems Possess good interpersonal and communication skills Hold certifications in Networking, Security, or Microsoft technologies, which will be considered an advantage
Responsibilities
Provide technical support to end-users by resolving hardware, software, and network issues to minimize downtime. Install and maintain computer systems and peripherals while managing user accounts and IT inventory.