Intern, Endpoint Engineering-UCONN at American Eagle Financial Credit Union Incorporated

East Hartford, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Endpoint Security, Configuration, Inventory Management, Help Desk Support, Hardware Installation, Software Installation, Patch Management

Industry

Banking

Description

Job Title: Intern, Endpoint Engineering Reports To: Manager, Systems & Endpoints Salary Grade: NE30 Effective Date: January 2026 Position Summary: The Intern - Endpoint Engineering will assist the IT team in supporting and maintaining end-user computing systems. This internship provides hands-on experience in troubleshooting hardware and software issues, managing inventory, and learning about endpoint security and configuration. The role is designed to be educational and supportive, with opportunities to learn from experienced engineers. Location – American Eagle Financial Center, East Hartford CT We Are A purpose-driven organization with a proud legacy. Guided by our mission to enrich lives and create a world where financial freedom is a reality, we lead with heart, show up authentically, and seek to uplift our members, communities, and each other. Our culture is our power, it fuels innovation, amplifies impact, and sets us apart as we grow together and reach new heights. Key Responsibilities 1. Service and Support * Creates environment and processes for simple break/fix endpoint replacement to minimize disruption to end users when computing issues arise * Implements and maintains standard desktop, laptop, tablet, phone, ATM and other endpoint systems and devices * Accurately records requests, incidents and resolutions into the help desk ticketing system * Travel to branch locations with team members when necessary for support tasks. * Evaluates tickets for ongoing performance improvement opportunities and reduction of endpoint incidents 2. Endpoints Configuration * Installs, configures and troubleshoots hardware including desktops, laptops, and peripheral equipment * Installs, configures and troubleshoots software packages including operating systems, desktop software and custom applications * Manages the endpoint/device equipment inventory 3. Endpoints Security * Manages endpoints’ image, hardening standards and patch deployment * Administers desktop computers, printers, updates and patches * Shadow engineers to learn about endpoint security and patch management. Education and/or Experience Currently pursuing a degree in Computer Science, Information Technology, or a related field. Prior coursework or hands-on experience with endpoint systems is preferred. Certificates, Licenses and Registrations (if applicable): None required. Technical certifications (e.g., CompTIA A+, Microsoft Certified) are a plus. Opportunities for Growth At AEFCU, your growth matters. We invest in your development with opportunities like individual development plans, educational reimbursement, job shadowing across departments, and hands-on leadership practice through specialized trainings. Whether you’re building new skills or exploring new paths, you’ll be supported every step of the way, because when you grow, we all rise together. AEFCU is an Equal Opportunity Employer Veterans/Disabled

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Responsibilities

The intern will assist in supporting and maintaining end-user computing systems, including troubleshooting hardware and software issues. Responsibilities also include managing inventory and learning about endpoint security and configuration.