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INTERN GROUP PROJECTS CUSTOMER SERVICE W/M at Allianz Global Corporate & Specialty SE

, , France -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multicultural Relationship Skills, Analytic Skills, Data Analysis, Excel, IT Solutions, Project Management, KPI Analysis, Digital Tools, Omnichannel Platform, Office Package, PowerPoint, BI Tools, Collaborative Tools, English

Industry

Financial Services

Description

The Role: The role is to contribute to the roll out of the new customer service model by providing support on strategic projects : implementation and developments of IT solutions, deployment and harmonization of customer service processes. Reports to the group customer service manage Responsabilities: Data analysis : provide accurate customer data extractions relative to all the Business Units (usage of IT tools and Excel) KPIs analysis : suppport on the analyse of new indicators as a target Participate to the digital tools evolution and incidents management International business units interactions : be in contact with the countries regarding to the group customer service projects New omnichannel platform : improve the usage by customer service teams Support to project management tasks including users guides elaboration Profile: Sense of customer service and business Good communication skills Multicultural relationship skills Analytic skills, at ease with data (usage of Excel) Office package with good command of power point Comfortable with IT platforms, BI and collaborative tools English spoke #Paris #France #LI-KK1 83402 | Data & AI | Student | n.a. | Allianz Trade | Full-Time | Temporary

Responsibilities

The role involves supporting the rollout of a new customer service model through strategic projects, including IT solutions and process harmonization. Responsibilities include data analysis, KPI analysis, and participation in digital tool evolution.