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Intern, Guest Relations at Mandarin Oriental Hotel Group
Dubai, دبي, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

22 Apr, 25

Salary

0.0

Posted On

23 Jan, 25

Experience

0 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description
Responsibilities
  • Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
  • Help the Guest Relations Manager to meet and greet guests.
  • Prepare the Daily Communication Form.
  • Handle amenity requests and other guest relations programmes
  • Run and Participate in the VIPs meeting.
  • Assists the Front Office during need periods.
  • Handles guests’ complaints.
  • Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
  • Establish individual guest’s preferences and provide the service accordingly.
  • Check and update arrival and departure reports for a better handling and anticipation of guest needs.
  • Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
  • Attend to specific guest’s requests ensuring efficient and proactive service