Intern in Customer Service Asia at Sensata Technologies

Changzhou, Jiangsu, China -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analytics, Communication Skills, Organization Skills, Planning Skills, Time Management, Microsoft Office, Interpersonal Skills, Collaboration Skills

Industry

electrical;Appliances;and Electronics Manufacturing

Description

The Intern will act as a Customer Service Analyst and will be responsible for the development, implementation and improvement of the reporting tools based on data analytics in order to support the customer service team in providing the "best-in-class" service to customers. They will analyze data, drive conclusions, and provide recommendations based on their findings. General Responsibilities • Responsible for extracting and distributing credit hold reports, stock available for non-released lines reports for the distribution center, or any other report that supports the daily order management activities for the customer service team • Provides tools to the customer service team related to the order entry process in order to achieve a 24 hour turn around time. Report out on actual cycle time and performance accuracy • Participates in quality checks for manual order entry updates to assess gaps and identify training needs • Responsible for collecting and providing shipping documentation to finance team for auditing purposes • Responsible for invoicing consignment consumption pull outs reported by customers, when applicable • Coordinates the repricing of the open backlog and sends out price mismatch reports, when applicable • Assists the customer service team with any reports where edit rights are needed or additional analytics knowledge is required • Supports the testing of new tools and processes prior to implementation Experience / Qualifications • A bachelor university degree is preferrable but not a must - candidate can be in last stages of a graduation studies or equivalent relevant internship experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers #LI-ZL1 SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work together Click here to view Sensata Recruitment Privacy Statement Click here to view our Sensata Recruitment Privacy Statement for China NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar. Return to Sensata.com Read our Fraud Advisory Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille. Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets. Learn more at sensata.com and follow Sensata on LinkedIn, Facebook, Instagram and X. Note to applicants for positions in the United States: Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law. View The EEO is the Law poster and its supplement. Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com Diversity Statement We are dedicated to ensuring our employees feel a sense of belonging and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

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Responsibilities

The Intern will support the customer service team by developing and improving reporting tools based on data analytics. They will analyze data, provide recommendations, and assist with various reporting and order management tasks.