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INTERN (INFORMATION TECHNOLOGY - CLIENT SERVICES CENTER) at NEXCOM
Virginia Beach, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Troubleshooting, Customer Service, Analytical Skills, Information Security, IT Asset Management, PC Desktop Systems, Installation, Network Issues, Hardware, Software, Communication, Problem Solving, Teamwork, Documentation, User Support

Industry

Retail

Description
Job Summary: IT help desk intern will provide first-level technical support troubleshooting hardware software and network issues via phone email or chat. The primary responsibility is to resolve common problems efficiently or escalate complex incidents to specialized support teams ensuring minimal disruption for users and systems. Duties and Responsibilities: The following tasks are to be completed under the direct supervision of the Client Services Supervisor or Lead Technician: Serves as customer service liaison to NEXCOM end-users. Troubleshoots user computer problems and determines appropriate course of action to resolve user problems. Provides analytical technical and administrative input in the design installation and maintenance of new and existing PC Desktop systems. Assist in installation of new and relocation of existing systems as required. Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware and Software Responsible for IT asset management reporting and recording all IT assets for all completed IT assignments. Interns job duties are specified in the Individual Assignment Plan developed by the hiring Code department. **APPLICATIONS WILL BEGIN TO BE REVIEWED BY THE HUMAN RESOURCES DEPARTMENT ON JANAURY 5, 2026** The applicant must be currently enrolled in an accredited college or university.
Responsibilities
The IT help desk intern will provide first-level technical support for hardware, software, and network issues. They will troubleshoot user problems and escalate complex incidents to specialized support teams.