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INTERN (INFORMATION TECHNOLOGY - PC LAB) at NEXCOM
Virginia Beach, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, User Support, Troubleshooting, Operating Systems, Applications, Networking, Customer Service, Help Desk, Information Security, Documentation, Cisco Call Management, Problem Solving, Routine Maintenance, Productivity Reporting, Communication, Team Collaboration

Industry

Retail

Description
Job Summary: An IT Intern for a PC Lab provides direct technical and user support for the lab s hardware software and networking performing duties like troubleshooting computer issues installing and configuring operating systems and applications and conducting routine maintenance to ensure all lab equipment is operational and available for users. Duties and Responsibilities: Provides first line customer support of information systems to worldwide system users. Uses the Cisco Call Management System for incoming and outgoing phone conversations. Identifies customer problems and where possible corrects the problems. Determines the nature and urgency of incoming problems. Where required notifies shift lead and or supervisor of urgent or sensitive problem areas. Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance for problems not resolved during initial conversation. Documents customer support tickets by using an automated help desk tracking system. Monitors and updates status of open support tickets and provides feedback status to customers. May provide daily and weekly productivity reports or assist in preparation of such reports. Ensure implement the rigorous application of Information Security Information Assurance policies principles and practices in the delivery of Systems Applications and or Services Hardware and Software. Interns job duties are specified in the Individual Assignment Plan developed by the hiring Code department **APPLICATIONS WILL BEGIN TO BE REVIEWED BY THE HUMAN RESOURCES DEPARTMENT ON JANAURY 5, 2026** The applicant must be currently enrolled in an accredited college or university.
Responsibilities
The IT Intern provides direct technical and user support for lab hardware, software, and networking. Responsibilities include troubleshooting issues, installing operating systems, and conducting routine maintenance.