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Intern - IT Support at Axiata Digital Labs

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Analytical Skills, Communication Skills, Networking Principles, Operating Systems, Hardware, Software, Ticketing Systems, Scripting

Industry

IT Services and IT Consulting

Description

Key Responsibilities Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues System Maintenance: Set up, configure, and maintain computers, printers, and peripherals Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and server maintenance Documentation: Create or update technical manuals, user guides, and IT knowledge base articles IT Projects: Support, test, and implement new technology solutions or software, including security patches and system migrations Inventory Management: Conduct audits of hardware and software assets Person Specifications Education: Currently enrolled in or recently graduated from a Computer Science, Information Technology, or related program Technical Knowledge: Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware Skills: Strong troubleshooting, analytical, and communication skills Tools: Familiarity with software tools like Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus

Responsibilities

The intern will provide technical support to staff by troubleshooting OS, software, and hardware issues via helpdesk channels. Responsibilities also include setting up and maintaining IT equipment, assisting with network monitoring, and updating technical documentation.