Intern - Junior SAP Technology Support Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Enterprise Cloud Services (ECS) runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.
Beside day-to-day administration we are part of strategic projects for new technologies as reference for SAP customers.
The ECS Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.
ECS Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside ECS organization. Interface to various SAP development units, mainly Cloud Lifecycle Management tools
For our ECS Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.

TECHNICAL SKILLS (ADVANTAGE)

• Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

• SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,

• Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
• Experience in Performance tuning, technical reviews and Audits
• Knowledge of High Availability/Disaster Recovery Strategy
• Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

PERSONAL SKILLS

• Experience in communication with customers and managing expectations

• Strong customer focus and service minded

• Strong communication and networking skills
• Good analytical and solution-oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience.
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English

SUMMARY AND ROLE INFORMATION

As an SAP Technology Support Engineer, you will:

• Work in shifts which may include weekends or public holidays as required by the project
• Deliver 1st and 2nd level support consulting services
• Be in direct contact with the customer via phone, email or ticketing system
• Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
• Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
• Work in alignment with the company procedures to ensure an efficient and quality service
• Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
• Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

• Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems

• Good learning capabilities to be able to complete the SAP BASIS Certification

• Knowledge of enterprise-level applications and understanding of Global Delivery model

Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role

• SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
• Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
• Experience in Performance tuning, technical reviews and Audits
• Knowledge of High Availability/Disaster Recovery Strategy
• Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services