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Intern - Managed Services at Axiata Digital Labs

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Monitoring, ITSM Tools, Incident Management, Linux, Windows, SQL, API, Python, Shell Scripting, ITIL, Cloud Infrastructure, DevOps, System Performance Monitoring, Technical Documentation, Client-Server Architecture, Production Support

Industry

IT Services and IT Consulting

Description

Key Responsibilities Assist in monitoring application health, alerts, and system performance Identify and report issues or anomalies to L1/L2 teams in a timely manner Support system health checks and routine operational tasks Monitoring and Tracking application/platforms/system for issues through to resolution, within agreed time limits Log, track, and update incidents/service requests in ITSM tools (e.g., Jira, Helix) Support incident triaging and ensure proper categorization and prioritization Assist in resolving low-complexity issues under supervision Maintain and update SOPs, knowledge base articles, and runbooks Document known issues, workarounds, and resolutions Support access provisioning and basic administration tasks where applicable Participate in system checks and reporting activities Understanding of operating systems (Linux/Windows basics) Basic knowledge of databases (SQL) Familiarity with APIs, web applications, and client-server architecture Exposure to scripting (Python, Shell) is an advantage Person Specifications Undergraduate in IT, Computer Science, Software Engineering, or related field ITIL processes: Incident, Problem, Change, and Service Request Management Application monitoring tools and ITSM platforms Basic cloud/infrastructure concepts (AWS/Azure exposure is a plus) DevOps practices, deployments, and production support workflows

Responsibilities

Assist in monitoring application health and system performance while reporting anomalies to L1/L2 teams. Support incident triaging, log service requests in ITSM tools, and maintain operational documentation like SOPs and runbooks.