Intern at Mercy Medical Center

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Epic Software, Appointment Scheduling, Professional Communication, Office Administration, Patient Coordination, Data Documentation

Industry

Hospitals and Health Care

Description

Summary Join Our Team at Mercy Medical Center – Now Hiring an Intern! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. The primary purpose of this position is to perform basic office functions to facilitate patient access into the practice, obtaining accurate patient information and creating a positive office image by responding professionally to all patients, staff and other customers in a manner consistent with the Mercy Medical Center Philosophy. Responsibilities This position requires that you use your customer service skills to contact patient via phone, Epic software, texting and or email to schedule appointments. Documenting attempts in Epic and other software as indicated. Schedule appointments appropriately per practice protocol. Requirements Must possess a high school diploma or GED or if currently enrolled in HS, pass a literacy assessment Excellent customer service skills Ability to communicate using multiple tools--phone, email, Epic Software Ability to document attempts in appropriate software per protocols Ability to schedule patient appointments per practice protocol Min USD $16.00/Hr. Max USD $22.40/Hr. Benefits Benefits Eligibility is based on your scheduled FTE status and Job Category Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees 403(b) retirement plan with generous company match and “catch up” provision Paid Time Off (PTO) & company paid holidays Tuition reimbursement Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program Employer paid Short & Long Term Disability benefits for eligible employees Voluntary Benefits Discounts on auto & home insurance and Verizon plans Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Responsibilities

Perform basic office functions to facilitate patient access and maintain a positive office image. Use phone, email, and Epic software to schedule appointments and document patient contact attempts.