The Sofa Factory is a Canadian manufacturer specializing in high-quality, custom-made sofas and beds. We pride ourselves on offering tailored designs, premium craftsmanship, and exceptional customer service. We are seeking an organized, detail-oriented, and proactive Office Administrator to manage the full order cycle — from customer confirmation to production coordination and delivery.
Key Responsibilities

1. Order Processing & Coordination

• Accurately process all customer orders into the system, ensuring details (fabric choice, dimensions, firmness, delivery dates) are correct.
• Confirm orders with customers and obtain any necessary approvals before production.
• Issue purchase orders to suppliers for materials, tracking delivery timelines.
• Monitor and update the status of orders throughout the production process.

1. Inventory Management

• Maintain up-to-date records of raw materials and finished goods inventory.
• Coordinate with suppliers to ensure timely restocking of fabrics, foam, frames, and other materials.
• Flag low stock levels and proactively place orders to avoid delays.

1. Customer Communication

• Serve as the main point of contact for customers regarding order status, delivery updates, and inquiries.
• Provide clear timelines and manage expectations, especially for custom orders.
• Resolve customer issues quickly and professionally in coordination with management.

1. Supplier & Production Liaison

• Communicate with suppliers for timely delivery of materials and resolve any quality or supply issues.
• Work closely with the production team to align daily priorities with incoming orders.
• Ensure production has all necessary information and resources to complete orders on time.

1. Administrative Duties

• Maintain accurate digital and physical filing of orders, invoices, supplier documents, and delivery records.
• Prepare and send invoices to customers; follow up on pending payments.
• Generate daily and weekly reports on orders, deliveries, and pending items for management review.

Qualifications & Skills

• Education: Post-secondary diploma or degree in Business Administration, Supply Chain, or related field preferred.
• Experience: Minimum 2–3 years in office administration, order processing, or supply chain coordination (manufacturing or furniture industry experience is a plus).
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Problem-solving mindset with the ability to work independently and as part of a team.

What We Offer

• Competitive salary based on experience.
• Opportunities for growth within a growing company.
• Positive and collaborative work environment.
• Employee discounts on custom furniture.

Job Type: Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 45 per week

Language:

• English (preferred)

Work Location: In perso

• Maintain accurate digital and physical filing of orders, invoices, supplier documents, and delivery records.
• Prepare and send invoices to customers; follow up on pending payments.
• Generate daily and weekly reports on orders, deliveries, and pending items for management review