Intern- Operations at IHG Career

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

17.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Word Processing, Office Administration, Guest Relations, Extranet Maintenance, Coordination, Communication Skills

Industry

Hospitality

Description

The Hotel Operations Intern will be provided with a professional learning experience in a hands-on, project oriented work environment. This internship opportunity will prepare you for entry into the business world. You will have the opportunity to shadow various areas of Hotel Operations including Front Desk, VIP Check In, Bell & Door Services, Housekeeping and you will be given assignments and projects to complete. You will learn about the importance of customer service. Specifically, you would be responsible for performing the following tasks to the highest standards: * Assist Rooms & Sales with booking, coordinating, and organizing Packages. * Assist Front Office with club enrollments. * Booking.com and Expedia.com extranet maintenance - replying to guest requests and inquiries. * Assist with technology and sustainability initiatives. * Greet and assist guests, responding to requests in a timely, friendly, and efficient manner. * Perform word processing, typing, e-mailing, data entry, filing, faxing, copying, processing mail, and taking notes and/or dictation. * Answer telephones. * Expedite correspondence. * Perform other general office duties and assist with special projects, as needed. * Perform assigned duties as directed by the department manager and direct supervisor. * Cross-train in additional departments, as needed. * Assist fellow team members and other departments wherever necessary to maintain positive working relationships. Salary- $17.00 (hourly) At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The intern will support various hotel operations including the Front Desk, Housekeeping, and Sales while managing guest inquiries via extranets. They will also handle general office duties and assist with technology and sustainability initiatives.