Intern, Ops Excellence (Stays) at AirAsia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Google Workspace, Google Sheets, BigQuery, Apps Script, HTML, CSS, Data Management, Process Improvement, Organization, Task Management, Communication, Adaptability, SQL, Analytical Thinking

Industry

Airlines and Aviation

Description

Job Description As an Intern, Ops Excellence (Stays), you’ll support the team in enhancing operational efficiency and customer satisfaction within the Hotels & SNAP (Stays) business. You’ll be involved in both hands-on operational tasks and process improvement projects, including automation, data management, and performance reporting. This role suits someone who enjoys solving problems, working with data, and keeping operations running smoothly in a fast-paced travel environment. Key Responsibilities Handle day-to-day operational tasks, including case follow-ups, guest and supplier coordination, and data updates. Support process improvement and workflow automation using Google Sheets, BigQuery, and Apps Script. Basic understanding of HTML/CSS to design and structure dynamic outputs such as emails, reports, and dashboards. Maintain trackers and dashboards to ensure data accuracy and timely updates. Collaborate with internal teams to resolve issues efficiently. Identify gaps or inefficiencies in processes and suggest practical improvements. Required Skills Proficiency in Google Workspace (Sheets, Docs, Slides). Strong organization and task management abilities to meet tight deadlines. Good communication skills (written and verbal). Adaptability and willingness to learn in a dynamic environment. Ability to learn quickly and apply scripting/coding knowledge to operational tasks. Good-to-Have Skills Fair understanding of SQL and BigQuery (querying and filtering data). Experience or interest in Google Apps Script or JavaScript for workflow automation. Familiarity with HTML/CSS. Analytical thinking with attention to detail. Qualifications Currently pursuing a degree or equivalent qualification. Willing to be based at RedStation (KL Sentral). AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"

Responsibilities

The intern will support operational efficiency and customer satisfaction by handling daily tasks like case follow-ups and data updates. They will also assist in process improvement projects, including workflow automation using tools like Google Sheets and BigQuery.