Singapore, Singapore, Singapore (4 Shenton Way, SGX Center 2)
Department
Policy Servicing - Life Operations
Job posted on
Sep 04, 2025
Employee Type
Intern
Experience range (Years)
0 - 1 year

• Conduct Research and Analysis: Perform research on behavioral psychology principles and data-driven decision-making to enhance our servicing journey. Analyze current processes and customer data to identify areas for improvement and develop actionable insights.
• Process Review and Streamlining: Collaborate with the team to review and streamline existing processes, ensuring they are efficient and aligned with our digital servicing goals. Identify bottlenecks and propose solutions to enhance the overall customer experience
• Collateral Evaluation: Evaluate existing collaterals and communication materials to ensure they are effective and aligned with our digital servicing strategy. Provide recommendations for improvements to enhance customer engagement.
• Action Plan Development: Formulate and implement action plans to drive a frictionless digital servicing journey. Work closely with the team to ensure these plans are implemented effectively and achieve the desired outcomes.
• Data Translation and Strategy Formulation: Gain hands-on experience in translating customer data and behavior into actionable strategies. Use data analytics to drive e-adoption and improve the overall servicing experience.
• Cross-Functional Collaboration: Collaborate with cross-functional stakeholders within the company to steer customer behavior and achieve desired results.
• Service Improvement Initiatives: Develop content for service improvement, engagement campaigns, or training materials. Participate in initiatives aimed at enhancing customer experience and driving digital adoption