Intern (Product and Service, International） at Fortive

Pudong, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, French Language, English Language, Communication Skills, Documentation, Troubleshooting, Smart Hardware, IoT, Office Software, Cross-Cultural Communication, Engineering Background, Problem Solving, Patience, Interest in Subscription Services

Industry

electrical;Appliances;and Electronics Manufacturing

Description

我们正在寻找具备工科背景、掌握法语、对智能硬件及订阅式服务充满热情的在校学生加入我们的国际化技术服务团队岗位名称：技术服务实习生工作地点：[上海/金桥地区] 实习时长：至少3个月，每周出勤不少于2.5天岗位职责：协助处理客户的技术与服务咨询及故障报修；通过邮件或电话，使用法语或英语为客户提供基础操作指引；配合工程师与客户进行高效沟通，传递技术需求与反馈；记录并跟踪技术服务工单，确保问题及时闭环；整理和更新技术文档与常见问题解答（FAQ）。任职要求：工科类专业本科及以上在读（如计算机、电子、自动化、机械等），具备法语能力；有法国留学或生活经历者优先；具备良好的服务意识、耐心和跨文化沟通能力；对智能硬件、物联网设备或订阅式服务模式有浓厚兴趣；熟练使用办公自动化软件（Word、Excel、PPT等）；英语水平达到CET-6或同等及以上（能流畅阅读资料）。 Technical Services Intern Recruitment We are looking for engineering-minded students with French language proficiency and a passion for smart hardware and subscription-based services to join our global-facing technical support team! Responsibilities: Assist in handling customer inquiries and technical fault reports; Provide basic troubleshooting guidance to customers via email or phone in French or English; Liaise between engineers and customers to ensure clear communication of technical needs; Log, track, and follow up on service tickets to ensure timely resolution; Organize and update technical documentation and FAQs. Requirements: Currently enrolled in a bachelor’s degree or higher in an engineering field (e.g., Computer Science, Electronics, Automation, Mechanical Engineering, etc.); Proficiency in French is required; Study or living experience in France is a strong plus; Strong customer service orientation, patience, and cross-cultural communication skills; Genuine interest in smart hardware, IoT devices, or subscription-based service models; Proficient in office productivity tools (Word, Excel, PowerPoint); English proficiency at CET-6 level or equivalent (able to read technical documents comfortably). Please send your resume in both Chinese and English to: [email address], with the subject line: “Application for Technical Services Intern – Name – University – French Proficiency”. Missions : Assister dans le traitement des demandes techniques et des signalements de pannes clients ; Fournir des instructions de base aux clients par e-mail ou téléphone en français ou en anglais ; Faciliter la communication entre les ingénieurs et les clients ; Saisir, suivre et clôturer les tickets d’assistance technique ; Mettre à jour la documentation technique et les FAQ. Profil recherché : Être inscrit(e) en licence (Bac+3) ou master dans une filière scientifique ou technique (informatique, électronique, automatique, mécanique, etc.) ; Maîtrise du français obligatoire ; Expérience d’études ou de séjour en France fortement appréciée ; Sens du service, patience et excellentes capacités de communication interculturelle ; Intérêt marqué pour les objets connectés, l’IoT ou les modèles de services par abonnement ; Bonne maîtrise des outils bureautiques (Word, Excel, PowerPoint) ; Niveau d’anglais équivalent au CET-6 ou supérieur (capacité à lire des documents techniques). Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle. Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Responsibilities

Assist in handling customer inquiries and technical fault reports while providing basic troubleshooting guidance. Liaise between engineers and customers to ensure clear communication of technical needs and track service tickets for timely resolution.