Intern, Service Desk/EUS at Securitas USA Corporate Services

Parsippany, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

22.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticket administration, Customer support, Laptop configuration, Troubleshooting, Inventory management, Provisioning, Technical support, Hardware setup, SOP compliance, Communication

Industry

Security and Investigations

Description

JOB SUMMARY: Securitas is a dynamic and innovative Security company dedicated to making the world a safer place. We believe in fostering talent and providing opportunities for growth. We offer students the opportunity to spend a summer working at one of Securitas’ US Operating Centers. This internship program offers undergraduate students with real-world application of business within the North America Shared Services organization. You will participate in an 11-week internship located in Parsippany, New Jersey for 32-40 hours per week with a hybrid schedule. As a junior level End User Services (EUS) Intern, you will be responsible for performing basic ticket administration, follow ups with our customers on pending tickets, basic administration tasks on systems and software. Laptop builds as well as some level 1 trouble shooting can be performed where appropriate. Successful completion of the internship program could lead to a return internship for the following summer or employment at the organization in the future. ESSENTIAL FUNCTIONS: * Provide administrative support to the L2 EUS team with regards to ticket management and tirage * Provide support in office with regards to laptop build procedure and configuration / packing of laptops * Take regular inventory of laptops in storage to ensure loaner pool is functional * Perform basic 1st level trouble shooting of incidents with instruction and direction from L2 team * Follow SOPs to complete provisioning requests as per direction from L2 team * Complete floor walks in office to ensure correction functioning and layout of equipment including meeting room setups * Other tasks will be assigned by senior members of L2 and EUS manager as needed MINIMUM QUALIFICATIONS AT ENTRY: Additional qualifications may be specified and receive preference, depending upon the nature of the position. Education/Experience: * High school diploma or GED * Currently or preparing to pursue an undergraduate degree Competencies (as demonstrated through experience, training, and/or testing): * Ability to accept training and instruction from members of the L2 team * Willingness to learn and have a can-do attitude BENEFITS: • Hands-on experience in a dynamic and growth-oriented environment • Mentorship and guidance from experienced professionals • Networking opportunities within the industry WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. • Must undergo and meet company standards for background checks, controlled substance testing, and behavioral selection survey • Handling and being exposed to sensitive and confidential information • Prolonged computer use • Occasional lifting and/or moving up to 10 pounds • Schedule will be hybrid, with 3 days on-site expected Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: * Retirement plan * Employer-provided medical and dental coverage * Company-paid life insurance * Voluntary life and disability insurance * Employee assistance plan * Securitas Saves discount program * Paid holidays * Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Responsibilities

The intern will perform basic ticket administration, customer follow-ups, and system/software administration tasks. They will also assist with laptop builds, inventory management, and level 1 troubleshooting under the guidance of the L2 team.