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Intern - Technology Services at MAS Holdings

, , Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skill, Microsoft Office 365, IT Support, Service Desk Management, Auditing, Performance Analysis

Industry

Apparel & Fashion

Description

Intern - Technology Services To be based at Capital (Malabe) Focusing on fashion and lifestyle, we are one of Asia’s largest manufacturers of intimate apparel, sportswear, performance wear and swimwear and provide IT solutions to the apparel and footwear industry worldwide. MAS nurtures and drives a culture of excellence where over 114,000 global associates activate their full potential. Our identity, which goes beyond great products, is deeply embedded in community well-being and nurturing world-class teams. Embark on a journey of change with MAS, by joining the MAS Holdings - Malabe as Intern – Technology Services. This will be a great opportunity to further your subject knowledge and gain hands on experience while accelerating your personal development. KEY RESPONSIBILITIES Conduct audits of Service Desk tickets to ensure compliance and quality. Review and audit Service Desk calls for accuracy and adherence to protocols. Assign incoming tickets to appropriate IT support staff for resolution. Follow up on users' negative feedback to address concerns and improve service. Prepare detailed Service Desk reports for performance analysis and review. KEY QUALIFICATIONS Undergraduate in computer science or IT Good communication skill Good knowledge in Microsoft office 365 applications.

Responsibilities

The intern will conduct audits of Service Desk tickets to ensure compliance and quality, review calls for accuracy, and assign tickets to IT support staff. Additionally, they will follow up on user feedback and prepare detailed reports for performance analysis.