Internal Account Manager at Exclusive Networks

Centurion, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Sales Support, Vendor Management, Cyber Security, Attention To Detail, Data Accuracy, Trend Analysis, Actionable Reports

Industry

Computer and Network Security

Description

EXCLUSIVE NETWORKS | Introduction Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential. DUTIES AND RESPONSIBILITIES | About the role The Internal Account Manager is responsible for overseeing partner relationships, managing renewal processes, generating and following up on quotations, and ensuring the efficient processing of orders. This role is crucial in driving renewals and maintaining high levels of customer satisfaction by delivering timely support and facilitating effective communication between partners, vendors, and internal teams. Additionally, the Internal Account Manager ensures data accuracy, supports channel sales initiatives, and collaborates with logistics and finance teams to streamline processes. This role will report to Service Delivery Manager. As the Internal Account Manager, you will: Proactively generate renewal quotes based on lists provided by the Service Delivery Manager. Process orders and ensure all related documentation is accurate and up to date. Provide quotations for assigned regions and products, ensuring a response time within 2 hours as per the agreed SLA. Coordinate with the logistics team to obtain freight rates and manage shipments Close all tickets and incidents assigned to you in Freshdesk and SAGE CRM. Share renewal quotations with partners and follow up to ensure timely status updates before license expiration QUALIFICATIONS AND EXPERIENCE | About you The ideal Internal Account Manager: Bachelor’s degree in business administration, Sales, or a related field. 2+ years of experience in account management, sales support, or a similar role. Experience in IT distribution, channel sales, or vendor management is advantageous. Familiarity with Cyber Security Vendor products and processes Attention to detail is a large requirement Ability to analyse trends and create actionable reports to inform business decisions. WHO ARE EXCLUSIVE NETWORKS? | Why work for us We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are unique! Find your Exclusive Career here

Responsibilities

The Internal Account Manager oversees partner relationships, manages renewal processes, and ensures efficient order processing. This role is crucial for driving renewals and maintaining customer satisfaction through effective communication.