Job Title : Internal Account Manager
Job Title: Internal Account Manager
Department: Sales & Operations
Location: Trident Office, Brighton
Employment Type: Full-Time
Remote Working: None

EXPERIENCE:

• Proven experience in business-to-business account management or customer-facing roles.
  Familiarity with IT products, services, and the technology landscape (preferred but not essential).

SKILLS:

• ORGANISATIONAL SKILLS:Detail-focused, demonstrated ability to effectively manage multiple tasks and priorities .
• Independent Dec ision making . Utilise available tools , information , teams and resources to make informed decisions and demonstratethe ability to take the initiative .
• Communication Skills : Excellent verbal and written communication abilities to engage with clients , stakeholders and internal teams.
• Analytical Skills: Ability to assess client feedback, requests , and opportunities to provide actionable insights.
• Customer Service: A solution-oriented mindset and commitment to providing exceptional service.

ADDITIONAL REQUIREMENTS:

Valid driving licence.
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PURPOSE OF THE ROLE

The Internal Account Manager supports Relationship Managers by co-managing client accounts and delivering exceptional service . Acting as the primary daily point of contact for assigned clients, the role involves managing communications, addressing inquiries, and coordinating with internal teams to meet client expectations. The role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation .

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

A successful Internal Account Manager should enable Relationship Managers to feel confident that their clients are being carefully looked after, with clear communication and seamless support. This includes demonstrating ownership of tasks and delivering measurable value to clients.

The Internal Account Manager will be able to demonstrate :

• Development of skills and knowledge for potential progression to a Relationship Manager role.
• Improved client satisfaction and retention rates.

• Identification and follow-through on opportunities for account growth.Quality and promptness of administrative tasks, including CRM updates and ticket management.

2. New Business Role:

• Move into a dedicated new business role with a focus on client acquisition, lead generation, and expanding Trident’s client base.
• Develop and execute strategies to secure new partnerships and contribute to company growth