PERSON SPECIFICATION

It is the University’s policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable.
As part of the application process you will be asked to provide this evidence via a supporting statement.
Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below.
Your application will be considered based on the information you provide under each element.
When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for xxxxxBR [Job Title]

Key Duties

• Undertake a variety of administrative duties to support the Units. This will include administrative duties across the full customer journey – initial enquiry and course booking via the course management system (AccessPlanIt), logistical support for the delivery, issuing of course / assessment results and establishing their needs and adapting the standard responses accordingly.
• Deal with a range of enquires from internal and external customers via telephone or email in a professional and timely manner, establishing their needs and adapting the standard responses accordingly.
• Collaborate with others in regular team meetings to make recommendations for the development and improvement of current processes and procedures.
• Establish good working relationships with key contacts to help improve service levels, including employer contacts and colleagues across the university.
• Gather and review data to update administrative systems such as course management system and spreadsheets, making sure the information is accurate, establishing basic trends and patterns in data captured.
• Actively contribute to the success of the teams and support their ambitions to work collaboratively to expand the services.

Specific Duties

• Share the role of first point of contact for enquiries and enrolments.
• Coordinate and administer training related activities via our course management system (CMS – AccessPlanIt) and Learning Central, including enrolment on courses, income monitoring and course certificate distribution.
• Carry out financial administration tasks including reports to raise invoices with central finance and checking payment has been received.
• Assist with the preparation of course material / presentation arrangements and training room (on-line & in-person) set-ups.
• Actively contribute to knowledge sharing within the Units, regularly using Teams site and SharePoint files to support colleagues.
• Contribute to the CPD Unit wider team by providing administrative support to specific CPD projects.
• Provide administrative support to the Director of the PDU and any new activities undertaking by the PDU.
• Undergo personal and professional development that is appropriate, and which will enhance performance.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by University policies on Health and Safety and Equality and Diversity.
• Perform other duties occasionally which are not included above, but which will be consistent with the role.