Key Duties

• Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly
• Collaborate with others in order to make recommendations for developments of established processes and procedures
• Support the CASCADE and ExChange Wales teams with administration for events, webinars and workshops
• Establish working relationships with key contacts to help improve service levels
• Undertake a variety of administrative duties to support the CASCADE and ExChange Wales teams
• Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
• Contribute to the success of the team, leading others through example, and supporting the supervision and management of the team.

Specific Duties

• Assist in the preparation and distribution of materials for events, research dissemination, and digital content, such as agendas, presentations, and participant lists.
• Provide general administrative support to the CASCADE and ExChange Wales teams, including the Centre Manager, Admin Manager, ExChange Network Manager, Digital and Web Officers, and Principal and Co-Investigators, by scheduling meetings, co-ordinating availability across centres and entities, handling correspondence and taking minutes.
• Monitor and respond to general inquiries regarding CASCADE administration and the ExChange programme via the CASCADE and ExChange email inboxes.
• Maintain accurate records of ExChange activities, including event details, contact lists, and meeting minutes.
• Assist in the preparation of papers and reporting requirements.
• Manage stationary requirements.

Event Coordination support

• Support the organisation and delivery of CASCADE and ExChange events, including webinars, workshops, and conferences, working closely with the Events and Communications Officer.
• Coordinate logistics for both online and in-person events, such as booking venues, arranging catering, and setting up virtual meeting platforms.
• Assist with the registration process, including managing attendee lists, sending out invitations, and processing RSVPs.
• Provide administrative assistance in the production of online content, including podcasts, videos, and webinars.

Data Management and Reporting

• Collect and organise data related to ExChange events and digital content performance
• Assist in preparing reports on publications, event outcomes, participant engagement, and digital metrics for internal and external stakeholders.
• Ensure that all data is handled in accordance with GDPR regulations.

Financial Administration

• Data entry for financial expenditure for CASCADE purchases, including logging in a finance tracker and assisting the Administration Manager with procurement and financial processes.
• Assist in tracking and processing expenses related to ExChange activities, including processing invoices and maintaining budget records.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role
• Uphold the Professional Services Values & Behaviours

Key Duties

• Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly
• Collaborate with others in order to make recommendations for developments of established processes and procedures
• Support the CASCADE and ExChange Wales teams with administration for events, webinars and workshops
• Establish working relationships with key contacts to help improve service levels
• Undertake a variety of administrative duties to support the CASCADE and ExChange Wales teams
• Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
• Contribute to the success of the team, leading others through example, and supporting the supervision and management of the team

Specific Duties

• Assist in the preparation and distribution of materials for events, research dissemination, and digital content, such as agendas, presentations, and participant lists.
• Provide general administrative support to the CASCADE and ExChange Wales teams, including the Centre Manager, Admin Manager, ExChange Network Manager, Digital and Web Officers, and Principal and Co-Investigators, by scheduling meetings, co-ordinating availability across centres and entities, handling correspondence and taking minutes.
• Monitor and respond to general inquiries regarding CASCADE administration and the ExChange programme via the CASCADE and ExChange email inboxes.
• Maintain accurate records of ExChange activities, including event details, contact lists, and meeting minutes.
• Assist in the preparation of papers and reporting requirements.
• Manage stationary requirements

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Health and Safety and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role
• Uphold the Professional Services Values & Behaviour