Key Duties

• Line management of Admissions Support Team members, including new staff induction, one to-ones, personal development reviews, holiday approval, training/support provision (including provision of training for new team members and peer to peer support), managing performance and sickness with the support of the Admissions Support Manager.
• Work allocation within the Support Team; instructing and guiding the team to ensure adherence with agreed standards; communicating clearly with the team and providing regular information and updates, including leading regular team meetings.
• Ensure that key performance indicators and targets are met (such as enquiry turnaround times).
• Under the direction of the Admissions Support Manager, lead on admissions policy reviews, new qualification reviews, and drafting of new admissions policies to meet institutional, legislative and regulatory requirements.
• Lead on the provision of an excellent complaints and appeals service, ensuring applicants’ concerns are thoroughly investigated and accurate responses are provided within agreed turnaround times, escalating to the Admissions Support Manager as required.
• Coordinate an annual review of the Admissions offer letter, ensuring feedback is sought from all key stakeholders.
• Coordinate an annual review of advertised entry requirements, ensuring accuracy against agreed grades.
• Coordinate an annual review of UCAS course information in collaboration with College staff.
• Establish and maintain working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Colleges/Schools/Directorates and outside bodies (e.g., UCAS) as required.
• Respond to all enquiries from internal and external customers in a professional and timely manner, following established procedures, handling complex enquiries referred by the team with the support of the Admissions Support Manager, ensuring (where appropriate) all relevant facts and information needed is recorded and passed on.
• Take appropriate actions in relation to complex enquiries and errors relating to the admissions process.
• Provide feedback, support, and guidance for admissions projects and annual process/system updates.
• Proactively champion and support admissions change projects, programmes and initiatives.
• Engender a supportive working environment and promote health and wellbeing within the Admissions Team.
• Take an active role in the team, supporting team objectives and other team members, contributing to the overall Admissions training agenda, peer-to-peer support, and provision of training/process manuals.
• Support the work of the Admissions Fraud and Compliance Officer by ensuring the team follow the correct fraud prevention processes and comply with UK Visas and Immigration (UKVI) requirements.
• Support the Admissions Support Manager with the following duties:
• Provision of all admissions processes (including provision and maintenance of information) relating to HR and recruitment, fraud prevention, DBS/Criminal conviction clearance, and complex fee status assessments.
• Management of communications, new programme set-up/programme maintenance, website provision (internal and external), and system updates, ensuring that improvements/updates are delivered in a timely manner each cycle.
• Administrative support of the Admissions Policy Group.
• Ensuring the appropriate up-to-date recording of admissions processes and duties (provision of training and process manuals) in relation to admissions support team areas of responsibility

PERSON SPECIFICATION

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian, and Minority Ethnic communities.
This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Higher Education (HE) admissions, fraud prevention, or compliance, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.

HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE

1. Regular one-to-one meetings with your Line Manager.
2. An experienced and supportive team around you.
3. Support to undertake job-relevant training and development, as identified by your Line Manager.
4. Opportunity to join the staff mentoring scheme.
5. Support to learn Welsh or to update language skills.

Key Duties

• Line management of Admissions Support Team members, including new staff induction, one to-ones, personal development reviews, holiday approval, training/support provision (including provision of training for new team members and peer to peer support), managing performance and sickness with the support of the Admissions Support Manager.
• Work allocation within the Support Team; instructing and guiding the team to ensure adherence with agreed standards; communicating clearly with the team and providing regular information and updates, including leading regular team meetings.
• Ensure that key performance indicators and targets are met (such as enquiry turnaround times).
• Under the direction of the Admissions Support Manager, lead on admissions policy reviews, new qualification reviews, and drafting of new admissions policies to meet institutional, legislative and regulatory requirements.
• Lead on the provision of an excellent complaints and appeals service, ensuring applicants’ concerns are thoroughly investigated and accurate responses are provided within agreed turnaround times, escalating to the Admissions Support Manager as required.
• Coordinate an annual review of the Admissions offer letter, ensuring feedback is sought from all key stakeholders.
• Coordinate an annual review of advertised entry requirements, ensuring accuracy against agreed grades.
• Coordinate an annual review of UCAS course information in collaboration with College staff.
• Establish and maintain working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Colleges/Schools/Directorates and outside bodies (e.g., UCAS) as required.
• Respond to all enquiries from internal and external customers in a professional and timely manner, following established procedures, handling complex enquiries referred by the team with the support of the Admissions Support Manager, ensuring (where appropriate) all relevant facts and information needed is recorded and passed on.
• Take appropriate actions in relation to complex enquiries and errors relating to the admissions process.
• Provide feedback, support, and guidance for admissions projects and annual process/system updates.
• Proactively champion and support admissions change projects, programmes and initiatives.
• Engender a supportive working environment and promote health and wellbeing within the Admissions Team.
• Take an active role in the team, supporting team objectives and other team members, contributing to the overall Admissions training agenda, peer-to-peer support, and provision of training/process manuals.
• Support the work of the Admissions Fraud and Compliance Officer by ensuring the team follow the correct fraud prevention processes and comply with UK Visas and Immigration (UKVI) requirements.
• Support the Admissions Support Manager with the following duties:
• Provision of all admissions processes (including provision and maintenance of information) relating to HR and recruitment, fraud prevention, DBS/Criminal conviction clearance, and complex fee status assessments.
• Management of communications, new programme set-up/programme maintenance, website provision (internal and external), and system updates, ensuring that improvements/updates are delivered in a timely manner each cycle.
• Administrative support of the Admissions Policy Group.
• Ensuring the appropriate up-to-date recording of admissions processes and duties (provision of training and process manuals) in relation to admissions support team areas of responsibilit

General Duties

• Understand the importance of confidentiality and sensitivity when undertaking all duties.
• Abide by all University policies and ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures, and codes.
• Undertake appropriate personal and professional development.
• Uphold the Cardiff University Professional Services Values and Behaviours including engendering a supportive working environment, promote wellbeing, and ensure engagement with and confidence in admissions activities and change projects by fostering a culture of openness, collaboration and trust.
• Deputise for the Admissions Support Manager as required.
• Perform other duties not included above, but which will be consistent with the role