Providing comprehensive and professional support to the Head of School and the School’s academic and professional services management teams, providing support and guidance on management of priorities relating to the leadership of the School.
To deliver a professional and highly effective personal assistant service to the Head of School.

DUTIES AND RESPONSIBILITIES

Key Duties

• Provide detailed advice and guidance on management of priorities relating to the leadership, management and HR support of the School processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
• Work with others to make recommendations to improve our ways of working.
• Establish productive relationships with key individuals (AHSS College, University colleagues and external contacts) to help improve the level of service the team provides to its customers.
• Perform a variety of administrative duties to support the team and School achieve its objectives.
• Gather and analyse data so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.
• Instruct and guide colleagues across the University in relation to the business of the Head of School and the School’s academic and professional services management teams, as required.
• Provide highly efficient support and diary management to the Head of School.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by all University policies and undergo appropriate personal and professional development.
• Perform other duties which are not included above, but which will be consistent with the role.
• Uphold the Professional Services Values & Behaviours or local equivalent.

HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.
1. Regular one-to-one meetings with your team leader.
2. An experienced and supportive team around you.
3. Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
4. A staff mentoring scheme.
5. Support to learn Welsh or to update language skills.