Main Duties

• To provide a professional, friendly reception service and act as an initial point of contact for student customers, external customers, and visitors.
• To deal with routine enquiries, including face to face, telephone, and email.
• To act as an initial point of contact for both routine and more complex enquiries from internal and external customers and deal with these in a professional manner, following established procedures, referring more complex enquiries to the relevant staff members, ensuring all relevant facts and information needed is recorded and passed on.
• To establish positive working relationships with key contacts to help improve service levels.
• To undertake a variety of routine administrative duties to support the team and department.
• To refer customers and visitors to other members of staff or departments as applicable.
• To issue master keys to Contractors / Estates personnel ensuring they are made aware with all relevant policies and procedures.
• To process and distribute mail and deliveries in a timely manner.
• To ensure that the reception / public areas are kept well presented at all times.
• To assist in preparing and clearing rooms for meetings/events which will involve the movement of equipment and furniture.
• To liaise closely with the Residences Management Team on a daily basis to support and assist with the following:
• Act as a first point of contact for receiving and providing accurate to customers, contractors, and members of the public.
• Signpost student customers to other sources of assistance on welfare matters including ResLife and Student Support .
• Providing a meet/greet and welcome service during major seasonal activities, in particular student arrivals/key issue, end of year departures, conference reception and open days.
• Maintain and update residential and student records both paper and electronic
• Receive, receipt, refund and bank monies, maintaining financial records in accordance with financial regulations
• Record and update maintenance related faults on the Maintenance database and inform management if urgent.
• To gather and analyse data to update administrative systems with accurate information.
• To take an active role in the team supporting team objectives and other team members, contributing to the training of new team members.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• To abide by university policies on Health and Safety.
• To provide a service to customers during arrivals / departures, conferences, open days and other busy periods which may be within other residences and may involve working additional hours, outside of regular shift pattern.
• You may be asked to perform other duties occasionally which are not included above but which will be consistent with the role.

• To provide a professional, friendly reception service and act as an initial point of contact for student customers, external customers, and visitors.
• To deal with routine enquiries, including face to face, telephone, and email.
• To act as an initial point of contact for both routine and more complex enquiries from internal and external customers and deal with these in a professional manner, following established procedures, referring more complex enquiries to the relevant staff members, ensuring all relevant facts and information needed is recorded and passed on.
• To establish positive working relationships with key contacts to help improve service levels.
• To undertake a variety of routine administrative duties to support the team and department.
• To refer customers and visitors to other members of staff or departments as applicable.
• To issue master keys to Contractors / Estates personnel ensuring they are made aware with all relevant policies and procedures.
• To process and distribute mail and deliveries in a timely manner.
• To ensure that the reception / public areas are kept well presented at all times.
• To assist in preparing and clearing rooms for meetings/events which will involve the movement of equipment and furniture.
• To liaise closely with the Residences Management Team on a daily basis to support and assist with the following:
• Act as a first point of contact for receiving and providing accurate to customers, contractors, and members of the public.
• Signpost student customers to other sources of assistance on welfare matters including ResLife and Student Support .
• Providing a meet/greet and welcome service during major seasonal activities, in particular student arrivals/key issue, end of year departures, conference reception and open days.
• Maintain and update residential and student records both paper and electronic
• Receive, receipt, refund and bank monies, maintaining financial records in accordance with financial regulations
• Record and update maintenance related faults on the Maintenance database and inform management if urgent.
• To gather and analyse data to update administrative systems with accurate information.
• To take an active role in the team supporting team objectives and other team members, contributing to the training of new team members.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• To abide by university policies on Health and Safety.
• To provide a service to customers during arrivals / departures, conferences, open days and other busy periods which may be within other residences and may involve working additional hours, outside of regular shift pattern.
• You may be asked to perform other duties occasionally which are not included above but which will be consistent with the role