As one of two Student Experience Coordinators, and a member of the Student Experience Team and wider Student Services Team, the Student Experience Coordinator will be responsible for managing the delivery of the extra-curricular activities provided for the School’s portfolio of taught programmes, such as induction week, overseas trips, student dinners, events related to the School’s National Student Survey (NSS) and Cardiff University Postgraduate Taught Survey (CUPTS) promotion, in addition to bespoke events for individual programmes.
The Student Experience Coordinator will collaborate with others to make recommendations for developments of established processes and procedures and will establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the AHSS College and wider University’s schools/directorates and outside bodies as required.
These posts will work closely with the Pro Dean Education and Students, Director of Undergraduate Taught Programmes and the Director of Postgraduate Taught Programmes, programme directors and other key academic leaders and managers.
Specific requirements include:

Student Experience Support

• In liaison with the Director of UG Programmes and the Director of PG Programmes to coordinate, plan, implement, regularly review and enhance the School’s taught student induction activities.
• In liaison with relevant programme directors and academic leads, to arrange and support student dinners and student elements of graduation.
• Provide detailed advice and guidance on activities related to student experience and student voice processes and procedures to internal and external customers, using judgement and creativity to suggest the most appropriate course of action where appropriate, contributing to the resolution of more complex issues.

Programme Support

• In liaison with the relevant Programme Director or Module Leader, to plan, arrange, support and review on-site student activities, e.g., welcome events, dinners, presentations, and informal social events.
• In liaison with the relevant Programme Director or Module Leader, to plan, arrange, support, and review off-site student activities, e.g., study trips (including, on occasion, overseas trips) and visits to external partners.

Supervision & Teamworking

• To work closely and effectively with the other member of the Student Experience Team, including both leading on agreed items of work as allocated by the Quality Enhancement and Assurance Manager as well as providing cover for the wider work of the Team during planned and unplanned staff absences.

Systems and Information

• To gather and analyse data and customer feedback to inform decisions, establishing trends and patterns in data and creating reports as appropriate.

Service Improvement

• To ensure the provision, maintenance. and development of a high quality efficient and effective service to staff and students.
• To maintain an overview of levels of service provided to academic programme teams, students, and other staff, undertaking reviews of administrative processes and procedures where necessary and implementing enhancements.
• To ensure the development, maintenance, and updating of a work calendar of tasks so that processes and procedures are documented.
• To actively contribute to wider Student Services Team meetings, working closely with the Student Services Manager to ensure a consistent delivery of service and sharing of best practice.

Job Description continued in Additional Information

JOB DESCRIPTION CONTINUED:

General

• To ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• To perform other duties occasionally which are not included above, but which will be consistent with the role.
• To abide by University policies on Safety, Health & Environment, Equality & Diversity, and Information Security.

WORKING FOR CARDIFF UNIVERSITY & IMPORTANT INFORMATION ON APPLYING

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.
We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.
Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criteria by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.
Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system. Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Please refer the Job description for details