**INTERNAL APPLICATIONS ONLY** DP and Financial Customer Support Officer at London Borough of Waltham Forest

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

37134.0

Posted On

22 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Monitoring, Auditing, Customer Support, Risk Management, Case Management, Compliance, Stakeholder Engagement, Microsoft Office, Financial Reconciliation, Social Care Legislation

Industry

Government Administration

Description

Organisation: London Borough of Waltham Forest Salary: SC6 £35,520 – £37,134 (pro rata for part-time) – pay award pending Contract Type: Permanent/Part-time (minimum 28.8 hours considered) Working hours per week: 28.8 hours/ 4 days Application Deadline: 05/06/2026 Proposed Interview Date(s): 08/06/2026 Reference: 2140 **INTERNAL APPLICATIONS ONLY** About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard [https://www.london.gov.uk/good-work-standard] employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are seeking a proactive and highly organised Direct Payments and Financial Customer Support Officer to join our Adult Social Care team. This role plays a key part in supporting the effective delivery of Direct Payments services, ensuring residents are able to use their personal budgets safely, flexibly, and in line with relevant legislation and policy. You will provide professional advice and support to residents, colleagues, and external partners on all aspects of Direct Payments, including financial monitoring, compliance, and the responsibilities of managing funds. The role involves auditing client accounts, identifying risks, and ensuring public funds are used appropriately while promoting independence, choice, and control for residents. Working closely with internal teams and external stakeholders, you will contribute to service improvements, support performance reporting, and help ensure a high-quality, customer-focused service. >> Click here to download the Role Profile

Responsibilities

Provide professional advice and support to Direct Payments recipients while ensuring funds are used safely and in line with legislation. Perform financial monitoring, auditing of client accounts, and risk management to prevent financial misuse.