**INTERNAL APPLICATIONS ONLY** Principal Benefits Officer at London Borough of Waltham Forest

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

43680.0

Posted On

29 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housing benefit administration, Debt collection, Financial assessments, Leadership, Operational efficiency, Policy development, Casework management, Communication skills, Legislation knowledge, Performance management, Training, Problem solving, Attention to detail

Industry

Government Administration

Description

**INTERNAL APPLICATIONS ONLY** Organisation: London Borough of Waltham Forest Salary: PO1 £41,133 to £43,680 Contract Type: Full Time/Permanent Working hours per week: 36 hours Application Deadline: 10/05/2026 Proposed Interview Date(s): TBC Reference: 2113 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard [https://www.london.gov.uk/good-work-standard] employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: The London Borough of Waltham Forest is looking for an experienced Principal Benefits Officer to join our Benefits Service. The role is to provide support and guidance to one of the benefit teams and assist the Benefits Team Manager with the day-to-day organisation and operational efficiency of the team. The primary focus of the Benefits Service is the administration of Housing Benefit, Council Tax Reduction. The service also deals with Adult Social Care Financial Assessments, Sundry Debt recovery, Discretionary Housing and Council Tax payments, Local Welfare Assistance, the recovery of Housing Benefit overpayments, free school meals and many of the discretionary schemes introduced by central government as a response to the Cost of Living Crisis. The role is also an opportunity to develop your own leadership skills. The successful candidate will have proven skills and experience in a housing benefit environment, debt collection, financial assessments. Have a detailed knowledge of relevant legislation and guidance together with the ability to drive improvements across the team whilst meeting performance targets. >> Click here to download the Role Profile

Responsibilities

The Principal Benefits Officer will assist the Benefits Team Manager with the day-to-day supervision and operational efficiency of a benefits team. Responsibilities include managing complex casework, contributing to policy development, and providing guidance to team members.