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**INTERNAL APPLICATIONS ONLY** Quality Assurance Officer at London Borough of Waltham Forest

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

43680.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaints Investigation, Service Improvement, Customer Care, Written Communication, Verbal Communication, IT Proficiency, Data Analysis, Homelessness Legislation, Allocations Legislation, Report Writing, Case Management, Stakeholder Management

Industry

Government Administration

Description

**INTERNAL APPLICATIONS ONLY** Organisation: London Borough of Waltham Forest Salary: PO1 £41,133 - £43,680 Contract Type: Fixed Term Contract (until end of August) Working hours per week: 36 Application deadline: 13/05/2026 Proposed Interview Date(s): 15/05/2026 Reference: 2125 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard [https://www.london.gov.uk/good-work-standard] employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: The Housing Options & Support Service is looking to appoint a Quality Assurance Officer to join our busy QA, Service Insight and Development Team. Working collaboratively with officers across the service, you will provide a comprehensive and responsive high-quality complaints and resolution service for residents and elected members through investigating and resolving complaints in line with statutory requirements, agreed procedures and service requirements. >> Click here to download the Role Profile

Responsibilities

Investigate and resolve Stage 1 complaints and Members Enquiries for residents and elected members. Identify lessons learned from complaint analysis to recommend actions that prevent recurrence.