**INTERNAL APPLICATIONS ONLY** Senior Hostels Officer at London Borough of Waltham Forest

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

42060.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housing Management Systems, Northgate (NEC), Jigsaw System, Homelessness Legislation, Customer Care, Report Production, Stakeholder Management, Priority Management, Policy Interpretation, Facility Maintenance, Regulatory Compliance, Conflict Resolution

Industry

Government Administration

Description

**INTERNAL APPLICATIONS ONLY** Organisation: London Borough of Waltham Forest Salary: SO2 £40,182 - £42,060 Contract Type: Permanent Working hours per week: 36 Application Deadline: 19/05/2026 Proposed Interview Date(s): TBC Reference: 2120 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard [https://www.london.gov.uk/good-work-standard] employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method. About the role: We have a fantastic opportunity for a Senior Hostels Officer to join our Temporary Accommodation Contracts team. This role offers a genuine chance to make a positive difference to people’s lives every day. We are looking for someone who is committed to delivering a responsive, efficient, and high-quality hostels service to our residents. This will include ensuring hostels are kept clean, appropriately serviced, and returned to a lettable condition as quickly as possible. You will need excellent customer care skills and a strong focus on achieving the best possible outcomes for residents. As this is a busy, customer-facing service, you must be highly organised, proactive, and able to manage competing priorities effectively. The role of Senior Hostels Officer is varied, with no two days the same, so the ability to think on your feet and adapt to changing situations is essential. >> Click here to download the Role Profile

Responsibilities

Manage the temporary accommodation hostel service to ensure rooms are clean, safe, and returned to a lettable condition quickly. Coordinate with contractors and residents to enforce license conditions and maintain high hygiene standards.