Internal Communications Manager at Toast

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

160000.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Internal Communications, Strategic Communications, Project Management, Writing, Editing, Storytelling, Organizational Skills, Presentation Tools, Interpersonal Skills, Collaboration, AI Proficiency, Restaurant Industry Knowledge

Industry

Software Development

Description

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are working on behalf of the restaurant and food and beverage retail communities, empowering in-person businesses to succeed in a digital world. Our purposeful innovation is rooted in the belief that the future of hospitality is human-first, and our technology is built to create a world where hospitality is always good business. We're looking for a communications leader who shares our passion for the humanity of hospitality and the tech that makes it possible. As an Exec & Internal Comms team, we help employees believe in Toast’s mission and strategy, feel they belong, and know that their work matters to Toast’s success. This role sits within the Communications function in Marketing, supporting our global communications initiatives, which are key drivers of Toast culture. As an Internal Communications Manager, you will shape the narrative for employees and play a pivotal role in educating and engaging Toasters across the business, crafting communications that inspire action and help us deliver for our customers. About this roll* (Responsibilities): Strategic Communications & Counsel: Act as a trusted advisor to senior leaders and cross-functional partners (including Finance, IT, Product, Marketing, etc.) to develop communication strategies for critical business changes, ensuring messaging is cohesive, consistent, and drives desired business outcomes. Program management: Lead high-impact internal events including All Hands and AMAs via project planning, content creation, communications, and event management. Weekly newsletter: Own our weekly global newsletter, keeping employees informed and engaged, and seeking out new ways to improve. Analytics and reporting: Capture insights and feedback to inform channel strategies, messaging, and employee engagement. Manage team systems and tools to stay organized and connected to company-wide releases. General communications: Support general team operations, agenda setting and note taking/meeting reporting, special projects, and other communications responsibilities as needed, maintaining efficiency and capacity across the function. Do you have the right ingredients*? (Requirements): 6+ years of experience in communications, ideally in the internal and/or exec communications space. Exceptional writing, editing, and storytelling skills, with a proven ability to distill complex information into clear, compelling narratives for a broad audience and adapt tone for different channels/teams Excellent organizational skills, attention to detail, and proven ability to manage multiple projects and deadlines simultaneously. Strong proficiency in presentation tools (e.g., Google Slides, PowerPoint) and a willingness to learn new analytical and reporting platforms. Ability to develop video and creative assets in partnership with production teams. Intellectual curiosity, a proactive, "bias for action" mindset, and a deep interest in the restaurant industry. Excellent interpersonal and collaboration skills, essential for working across internal teams (e.g., Marketing, Legal, Investor Relations) and external partners. Foundational understanding of AI and demonstrates proficiency and comfort in leveraging LLM platforms for content creation and analysis. The ideal candidate will have experience working at public companies and in tech. Bonus points: If you have restaurant or hospitality experience. Whether you were a bartender in college or on a mission to try every pizzeria in your city, you follow food media and have a vested interest in the hospitality industry as well as a general understanding of how it works from front to back of house. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $100,000—$160,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities

The Internal Communications Manager will shape the narrative for employees and engage them across the business. This includes developing communication strategies, leading internal events, and managing the weekly newsletter.