Internal Communications Senior Manager at Scale AI

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

189000.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Internal Communications, Communications Strategy, Program Management, Executive Communications, Stakeholder Management, Narrative Crafting, Employee Engagement, Measurement Frameworks, Cross-functional Collaboration, Crisis Communications, Corporate Storytelling, Strategic Advising

Industry

Software Development

Description

Scale AI is looking for an Internal Communications Senior Manager to join our Communications team. Reporting to the Internal Communications Lead, you will be a key driver in building and scaling a world-class internal comms function that connects every employee to Scale's mission, leadership vision, and business milestones. This is a high-impact, cross-functional role that will shape how nearly every team at Scale understands and rallies around company goals. You will: Own and expand internal communications across all business units, building structured programs that help leaders engage and align their teams Identify gaps in the current internal comms landscape and design net-new programs, from concept through execution, that meet the evolving needs of a fast-growing, cross-functional organization. Partner closely with business unit leaders and chiefs of staff to develop and execute their communications strategies, including AMAs, leadership updates, and mission-critical announcements Drive the strategy and execution of company wide channels including all-hands meetings, AMAs, internal newsletters, and Slack channels with the goal of ensuring employees feel informed and connected to Scale's direction Develop a cohesive internal communications framework that ladders up to CEO and executive messaging, helping employees understand business performance, company milestones, and strategic priorities Act as a strategic advisor to senior leaders on how to communicate with and inspire their teams, improving leader visibility and employee engagement across the organization Build and maintain measurement frameworks (e.g., pulse surveys, engagement metrics) to assess program impact and continuously improve internal comms effectiveness Collaborate with the broader Communications team on crisis, policy, and corporate storytelling as needed, ensuring internal and external narratives are aligned Ideally you'd have: 6+ years of experience in internal communications, with a proven track record of building and scaling internal comms programs at a fast-growing technology company Demonstrated experience advising and partnering with senior leaders and executives on communications strategy, with the ability to influence without authority Strong program management skills and the ability to build repeatable, scalable processes across a large, cross-functional organization Exceptional written and verbal communication skills, with the ability to craft compelling narratives that resonate with diverse internal audiences Nice to haves: Experience working in a high-growth technology company Familiarity with internal comms tools, platforms (e.g., Slack, intranet systems, survey tools) programming, and data-driven approaches to measuring communication effectiveness Experience supporting CEO or executive-level communications in a fast-paced environment Please note that in order to maintain integrity to our Scale titling philosophy, we do not internally use titles such as “senior,” but have levels to reflect seniority. Our Talent Acquisition team works closely with our employees to provide them the opportunity to grow their careers and demonstrate the scope of work in other ways aside from job titles. If you have further questions, please direct them to your recruiter and/or hiring manager, who can provide more insight. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco and New York is: $151,200—$189,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Responsibilities

The role involves building and scaling a world-class internal communications function to align employees with company goals and leadership vision. Key duties include managing company-wide channels, advising senior leaders, and developing measurement frameworks to assess communication effectiveness.